Team Lead for Luxury Sun Spa

Soleil Tans; Middletown (NJ); On-site; Full time

Job summary

Join a dynamic team at an innovative spa where your leadership will shine! As a Team Lead, you'll play a crucial role in ensuring that every guest enjoys a memorable experience. With a focus on exceptional service, you'll drive sales, manage a dedicated team, and uphold high standards of customer satisfaction. This role offers a supportive environment with opportunities for growth and advancement, all while enjoying perks like a complimentary gym membership and flexible schedules. If you're passionate about leading teams and providing outstanding service, this is the perfect opportunity for you!

Benefits

Paid Time Off

Free Gym Membership

Flexible Schedules

Growth Opportunities

Exciting Contests and Incentives

Discounted Memberships for Friends or Family

Qualifications

• Minimum three years of sales/retail management experience required.
• Strong organizational and time-management skills are essential.

Responsibilities

• Drive sales and ensure exceptional customer service.
• Recruit, hire, train, and manage staff effectively.

Skills

Sales Management

Customer Service

Team Leadership

Organizational Skills

Communication Skills

Tools

Microsoft Office Suite

Google Applications

Job description

Join Soleil Tans as a Team lead

Our mission is simple: to ensure that time spent in our spa is the best part of our guests’ day. We do this by delivering exceptional customer service, guiding guests to the right service or membership, and maintaining our spas and equipment in pristine condition.

Position: Team Lead

Commitment: 30-40 hours per week, including weekends.

Compensation:

• Starting Pay: $23 per hour
• Guaranteed Raise: $25 per hour within one year of completing our training and certification program
• Bonuses: Earn an additional $1-$4 per hour worked through our generous sales bonus program
• Tips: Staff members, including managers, earn tips due to the exceptional service we provide, with an average of $100 per month
• Paid Training: We invest in customer service and sales training, giving all staff a wide array of experiences to help build a diverse professional skillset

Your Role:

• Deliver the Best Guest Experience: Ensure every guest leaves feeling like Soleil was the best part of their day by delivering the highest level of service.
• Drive Sales: Ensure your store meets and exceeds sales targets by selling memberships, preventing cancellations, upselling services, and recommending products.

Essential Job Functions:

• Drive sales using our 5-step sales method while coaching your team to effectively sell memberships and products
• Provide exceptional customer service to ensure guest satisfaction
• Recruit, hire, train, and schedule staff, while providing coverage when needed
• Ensure the store opens and closes on time with adequate staffing
• Process payroll bi-monthly
• Enforce company policies and processes to improve customer service and sales performance
• Direct staff to ensure safety compliance and adherence to customer service standards, legal regulations, and industry practices
• Meet financial goals through accurate scheduling and purchasing
• Maintain a clean, well-maintained facility and equipment, including re-lamping as needed
• Manage inventory, restocking supplies when necessary
• Contribute to marketing and advertising efforts
• Uphold the Soleil Tans brand in all employee, guest, and public relations
• Attend leadership huddles and mandatory company meetings

Requirements:

• Minimum three years of proven sales/retail management experience
• Availability for 30-40 hours per week, including weekends
• Strong organizational and time-management skills
• Hands-on performer willing to do whatever it takes to get the job done
• Excellent communication skills with the ability to motivate and lead employees
• Proficient in Microsoft Office Suite and Google Applications

Perks & Benefits:

• Starting Pay: $23/hour, with a guaranteed increase to $25/hour after one year
• Bonuses & Tips: Earn additional income through performance bonuses and tips
• Paid Time Off: Enjoy time off as part of your benefits package
• Memberships: Free Luxury All membership, and discounted memberships for friends or family
• Free Gym Membership: Stay fit with a complimentary gym membership
• Growth Opportunities: Potential for advancement within the company
• Flexible Schedules & Team Environment: Work in a supportive and fun environment
• Exciting Contests and Incentives