Team Lead, Express Car Wash — Growth Path

Express Wash Concepts; Cincinnati (OH); On-site; USD 49,594,000 - 66,125,000; Full time

Benefits offered by this job

401(k) with company match up to 4%

Complimentary Unlimited Wash Club

Paid vacation

Job summary

Express Wash Concepts is seeking a Team Leader for Flying Ace Express Car Wash in Cincinnati, OH. You’ll help manage site operations and lead a team to deliver fast, friendly, high-quality car wash service.

You’ll coach staff, emphasize safety, and promote our Unlimited Wash Club while driving customer satisfaction and sales growth. This full-time role requires flexibility, including weekends.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Responsibilities

• Support the site's facility and operations responsibilities.
• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Customer service experience

Sales experience

Leadership potential

Education

High school diploma or equivalent

Job description

Express Wash Concepts is seeking a Team Leader for Flying Ace Express Car Wash in Cincinnati, OH. You’ll help manage site operations and lead a team to deliver fast, friendly, high-quality car wash service.

You’ll coach staff, emphasize safety, and promote our Unlimited Wash Club while driving customer satisfaction and sales growth. This full-time role requires flexibility, including weekends.