Team Lead, Engg (Service Delivery management)

Numerator; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading market research company is seeking a Technology Team Leader to oversee operations across Europe and India. This role involves managing cross-functional teams, ensuring high service delivery, and driving continuous improvement. The ideal candidate will have extensive development and support experience, excellent communication skills, and a strong understanding of IT service management frameworks. Join Numerator and be part of a diverse team that values innovation and employee well-being.

Benefits

Recharge Days

Maximum flexibility policy

Wellness resources for employees

Development opportunities

Qualifications

• Minimum 8 years experience in Development & Support, 5+ in management.
• Proficiency in SDLC principles and ITIL frameworks.

Responsibilities

• Coordinate cross-functional technology teams for efficient service delivery.
• Monitor service performance metrics and implement improvement strategies.

Skills

Communication

Analytical Skills

Collaboration

Education

Bachelor’s degree in computer science

Bachelor’s degree in Information Technology

Tools

Azure DevOps

Service Now

Jira

Job description

Were reinventing the market research industry. Lets reinvent it together.

At Numerator, we believe tomorrows success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

We are seeking a highly motivated and experienced Technology Team Leader to oversee the delivery of support and development between our offices in Europe and India. The ideal candidate will ensure seamless service delivery, maintain high customer satisfaction, and drive continuous improvement in our operations.

Responsibilities

• Coordinate and manage cross-functional technology teams alongside UK counterparts to ensure efficient service delivery and resolution of issues.
• Monitor service performance metrics, analyze data, and implement strategies for improvement.
• Prepare and present regular reports on service performance, client satisfaction, and operational efficiency.
• Alongside UK counterparts allocate resources efficiently to manage workloads across Support and Development teams
• Alongside UK counterparts proactively manage deliveries and allocation of resources according to capacity and skillsets.

Anticipate if velocity or delivery might be impacted by any reason and proactively propose mitigation measures.

What You'll Bring to Numerator

Requirements

• Minimum 8 Years Development & Support experience including 5+ years of experience in management of Technology teams across Support and Development.
• Languages & technologies in scope – C# / ASP.net / Python / Oracle / COBOL.
• Proficiency in SDLC principles alongside ITIL and other service management frameworks
• Excellent communication and interpersonal skills.
• Excellent analytical skills to identify issues and implement effective solutions.
• Ability to work in a dynamic and multicultural environment.
• Understanding of DevOps principles and best practices to improve collaboration, efficiency, and quality in the software development process.
• Understanding the suite of services offered by Azure DevOps
• Knowledge of ITSM tooling such as Service Now and Jira

Educational Qualifications

• Bachelor’s degree in computer science, Information Technology or a related field.
• Background in software development or project management.

There is strength in numbers - We are the Numerati

Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.

While some roles can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment.