Team Lead, EDI Processing

Lincoln Financial Group; Omaha, Northern (NE, KY); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Tuition assistance program

Free financial counseling

Health coaching

Employee assistance program

Job summary

Lincoln Financial Group is seeking a Team Lead of EDI Processing in Omaha to guide a fast-paced operations team. You’ll mentor staff, manage day‑to‑day tasks, and partner with stakeholders to ensure high‑quality processing and customer service.

You will lead routine and non-routine work, escalate issues when needed, and focus on quality reviews and process improvements in a dynamic environment.

Qualifications

• Must have High School or GED.
• 3 - 5+ years of eligibility insurance enrollment experience relevant to the responsibilities.
• Ability to communicate effectively (verbal/written).
• Demonstrated strong customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Independently manage a variety of operational work, making sound decisions and delivering accurate, high-quality results on time.
• Provide exceptional customer service by building strong relationships with stakeholders and responding flexibly to complex situations.
• Serve as the first point of contact for escalated issues, partnering with internal business partners to resolve concerns and involve leadership when appropriate.
• Monitor workloads, prioritize competing demands, and coordinate resources to ensure service and quality standards are met.
• Identify opportunities to improve processes, enhance efficiency, reduce errors, and elevate customer experience.
• Share knowledge, train team members, and support key business initiatives through quality reviews and processing documentation.

Skills

Communication

Customer service

Education

High School/GED

Tools

Microsoft Office

Job description

Be Aware of Fraudulent Recruiting Activities: Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [e-mail] if you encounter a recruiter or see a job opportunity that seems suspicious.

Select how often (in days) to receive an alert:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance:is not available for this opportunity.

Requisition #:76723

The Role at a Glance

The Group Protection Operations Team will help you grow your technical knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment.

As a Team Lead of EDI Processing, you will perform and deliver on routine and progressively more non-routine assignments independently in accordance with established procedures/guidelines. You will mentor and provide a diverse range of information to team members. You will assist the supervisor with the day to day departmental responsibilities such as tracking team quality, prioritizing work, handling escalated situations, and other tasks that support team success. If this sounds like a role for you, please read on!

What you'll be doing

• You will independently manage a variety of operational work, making sound decisions and delivering accurate, high-quality results on time.
• You will provide exceptional customer service by building strong relationships with stakeholders, anticipating needs, and responding with flexibility to complex situations.
• You will serve as the first point of contact for escalated issues, partnering with internal business partners to resolve concerns and involving leadership when appropriate.
• You will monitor workloads, prioritize competing demands, and coordinate resources to ensure service and quality standards are consistently met.
• You will identify opportunities to improve processes, enhance efficiency, reduce errors, and elevate customer experience.
• You will serve as a subject matter expert by sharing knowledge, answering complex questions, training team members, and supporting key business initiatives through quality reviews and processing documentation.

What we’re looking for

Must-have experience (Required):

• High School or GED.
• 3 - 5+ Years of eligibility insurance enrollment experience that directly aligns with the specific responsibilities for this position.
• Ability to communicate effectively (verbal/written).
• Demonstrated strong customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice-to have Experience (Preferred):

• Ability to work in a fast-paced environment with the ability to adapt as needed.
• EDI and/or assisting in EDI background/production support experience.

Application Deadline

Applications will be accepted through October 9, 2026, and posting may be taken down early due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values andleadership attributes

Leadership development and virtual training opportunities

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is$25.69 - $32.45with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be Aware of Fraudulent Recruiting Activities

Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [e-mail] if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs