Team Lead Early Morning FULL TIME

Planet Fitness - PF Baseline Fitness; Grand Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fitness center is looking for a Team Lead to assist in overseeing gym operations, ensuring an exceptional member experience. The ideal candidate will excel in customer service, staff training, and communication. This full-time role includes benefits such as health insurance and employee discounts.

Benefits

Employee discounts

Flexible schedule

Free uniforms

Training & development

Health, Dental, and Vision Insurance

Free membership for self and one family member or friend

Qualifications

• Strong customer service skills are essential.
• Excellent communication and organizational abilities.
• Leadership skills and a strong work ethic are required.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure an excellent customer experience.
• Handle front desk tasks and engage with potential members.

Skills

Customer Service

Communication

Leadership

Organizational

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time / Supervisor / Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure staff provide excellent customer experience.
• Handle front desk tasks such as answering calls, assisting with member check-ins, sign-ups, cancellations, and updating member information.
• Engage with potential members and provide gym tours.
• Facilitate member service issues and questions.
• Support team management and back up the Club Manager as needed.
• Ensure adherence to company policies and procedures.
• Maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Assist with marketing efforts and ensure team awareness and training on current promotions.
• Manage supplies, inventory, and reporting as needed.

Essential Behavior Requirements

• Customer Service: Exceed customer expectations through effective communication and interaction.
• Listening: Actively listen, empathize, and collaborate to resolve issues.
• Problem Solving: Recognize issues, analyze information, and seek solutions or additional assistance.
• Diplomacy: Demonstrate tact and appropriate behavior in all interactions.
• Communication: Maintain timely and clear communication with team members and supervisors.

Minimum Qualifications

• Honesty and strong work ethic
• Excellent customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking for at least 75% of the shift
• Talking in person or on the phone for at least 75% of the shift
• Ability to lift up to 50 lbs. less than 30% of the time

Additional Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Health, Dental, and Vision Insurance
• Critical Illness, Short Term Disability, Accident, Voluntary Life, and Pet Insurance
• HSA and advancement opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. PFHQ does not control employment matters for franchisees, who are responsible for compliance with applicable laws.