Team Lead: Digital Workplace Engineer

K&L Gates; Chicago (IL); Hybrid; USD 128,000 - 249,000; Full time

Benefits offered by this job

Medical/Prescription Drug Coverage

401(k) Retirement Plan and Profit Sharing

Paid Time Off (25-30 days per year)

Flexible Spending Accounts

Hybrid/Remote Work Opportunities

Job summary

K&L Gates is seeking a Team Lead: Digital Workplace Engineer to oversee user experience and reliability of digital workplace services across the firm. This role will provide strategic leadership in endpoint engineering, aiming to improve productivity and user experience.

The ideal candidate will have 7+ years of experience in endpoint engineering and a proven track record in enhancing user experiences through metrics, automation, and process improvements. The position offers a competitive salary and a wide range of employee benefits, including health insurance and a hybrid work model.

Qualifications

• Proficiency in Windows and endpoint management.
• Exceptional stakeholder influence and communication skills.
• 7+ years of experience in digital workplace/endpoint engineering.
• Experience driving automation and standardization.

Responsibilities

• Oversee user experience for digital workplace services.
• Establish metrics for DEX and monitor user sentiment.
• Conduct root cause analysis to remove recurring issues.
• Lead vendor performance aligned with service agreements.

Skills

Proficiency in Windows

endpoint management

Azure

automation

stakeholder influence

communication skills

7+ years in digital workplace/endpoint engineering

KPI definition and performance reporting

Job description

Team Lead: Digital Workplace Engineer

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

We are seeking a Team Lead: Digital Workplace Engineer to join the firm. The Team Lead: Digital Workplace Engineer oversees user experience, performance, and reliability of all digital workplace services firmwide. This position provides strategic, technical, and operational leadership for endpoint engineering, ensuring improved productivity, service quality, and user experience outcomes. The role sets direction, governance, and standards for workplace technologies, driving excellence and alignment across Engineering, Service Desk, and Infrastructure teams. Responsibilities include eliminating user experience friction, reducing recurring issues, and delivering scalable, consistent global services. This is achieved through automation, standardization, and disciplined execution to enhance service delivery and operational efficiency.

Key Relationships

• Cloud Platform Engineering
• Enterprise Applications
• Security
• Global Support Services
• Deskside Support
• Network & Collaboration
• Business Stakeholders

Essential Duties

• Owning the entire digital workplace user experience while driving continuous improvement
• Establishing metrics for DEX and monitoring user sentiment to ensure alignment with objectives and enhance overall experience.
• Defining standard operating procedures and RACI models while ensuring accountability is upheld consistently across all relevant areas.
• Conducting root cause analysis and removing recurring issues.
• Partnering with the Service Desk to minimize incidents while enhancing resolution efficiency and effectiveness.
• Leading change initiatives and driving strategies to enhance user adoption effectively.
• Standardizing endpoint configurations while reducing complexity.
• Defining key performance indicators and delivering reports tailored for senior-level audiences, ensuring clarity and actionable insights.
• Owning escalation frameworks and incident responses.
• Leading vendor performance aligned with experience service level agreements.
• Driving the adoption of practical artificial intelligence solutions aligned with enhancing productivity.
• Leading and developing the team while focusing on achieving results-oriented expectations.

Experience & Skills Required

• Proficiency in Windows, endpoint management, Azure, and automation while ensuring effective implementation and seamless operational functionality.
• Exceptional stakeholder influence and communication skills.
• 7+ years in digital workplace / endpoint engineering.
• Experience improving user experience (DEX) and service outcomes.
• Proven track record partnering with Service Desk organizations.
• Experience driving automation, standardization, and process maturity.
• Experience leading change management and adoption programs.
• Exceptional KPI definition and performance reporting experience.

Compensation

Salary $128,000 - $249,000. The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

Benefits

• Medical/Prescription Drug Coverage (including a Health Savings Account feature)
• Back-up Child/Elder Care and access to a caregiving concierge
• Dental Insurance
• Wellness Program
• Vision Insurance
• Pre-tax Commuting Benefits
• 401(k) Retirement Plan and Profit Sharing
• Business Travel Accident Insurance
• Short- and Long-term Disability Protection
• Pet Insurance
• Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
• Health Advocacy Services
• Paid Time Off (25-30 days per year)
• Identity Protection/Restoration and Fraud Insurance
• Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
• Student loan refinancing options and access to a student loan concierge service
• Paid Holidays (12)
• Addiction Resources
• Family Building Benefits
• Breast Milk Delivery and Lactation Support Services
• Flexible Spending Accounts
• Employees also may be eligible to receive bonuses and certain expense reimbursements
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Accident Insurance
• Employee Referral Program
• Critical Illness Insurance
• Hybrid/Remote Work Opportunities
• Hospital Indemnity Insurance
• Perks including: Technology, Entertainment, and Travel Discount Programs
• Bereavement Leave
• All other benefits (such as leaves of absence) required by law

Equal Employment Opportunity

The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact [e-mail].

Notice

We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.