Team Lead Customer Success - North America

Leapsome; New York (NY); Remote; EUR 50,000 - 90,000; Full time

Job summary

An innovative firm is looking to create a fulfilling work environment for everyone. This role offers a unique opportunity to contribute to a culture that prioritizes personal growth, well-being, and collaboration. With a strong emphasis on work-life balance, professional development budgets, and support for relocation, this company is dedicated to nurturing its employees. Join a diverse team that values kindness, humility, and a commitment to making a positive impact. If you're passionate about fostering a fulfilling workplace, this is the perfect opportunity for you.

Benefits

Yearly professional development budget

Flexible working hours

Remote work support

Relocation support

Stock options

Sports membership

Team activities

Job description

Help us make work fulfilling for everyone

At Leapsome, we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together.

INTERESTED IN JOINING US?

Find out what makes Leapsome
a very special workplace

Put simply, our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse company where people — and not just the business — thrive.

We’re growing. Fast.

That makes us work even harder to ensure our culture stays strong. At Leapsome, we strive for excellence. But this doesn’t mean competing or sacrificing our well-being and personal lives. On the contrary: We genuinely care for each other. And that helps us grow even more.

WHAT YOU CAN EXPECT

1. We offer a yearly budget for professional development.
2. We promote a healthy work-life balance.
3. We support remote work and flexible working hours.
4. We are happy to support your relocation.

Stock Options

Remember we said we
want to grow together?

You'll get to own a part of Leapsome via our stock option program.

Development Budget

We’ll actively support your individual growth

You'll receive a yearly budget of €2,000 for professional development.

We understand individual work rhythms

Whenever the role allows, you'll be able to adjust your schedule to your needs.

Work-life Balance

We know there’s life
outside of work

We want you to enjoy yours to the fullest and we respect
your time!

International Colleagues

We’re looking for the right people to join us

We’re an international team and are happy to support your visa and relocation.

Team Activities & Sports

We nurture belongingness and promote well-being

We host regular team events (even remotely), and offer a sports membership.

WHAT WE STAND FOR

Our Values

We stay true to our values in everything we do, and we remind one another to always do so. Discover Leapsome’s values — who knows, we might be a match!

Challenge the Status Quo

We promote innovation, curiosity, and collaboration. We empower individuals to fearlessly question and improve our organization and processes, and seek continuous improvement.

We prioritize trust as a catalyst for growth, contentment, and achievement. We act intentionally and communicate openly, with integrity, and good intentions, both within the organization and outside of it.

Seek Impact

We came together driven by the shared goal of making work fulfilling for everyone. By celebrating the positive change we bring and seeking opportunities to make a difference beyond our individual horizons, we foster a culture of purpose and collective fulfillment.

We trust and empower each other to our own work and embrace high expectations fearlessly. We foster confidence in decision-making, recognizing that mistakes are stepping stones on the journey towards progress.

Be Kind & Humble

We foster an environment of acceptance, empathy, and generosity, where we genuinely connect as individuals, and respect and support each other.

What Does Our Hiring Process Look Like?

Our recruitment process doesn’t look the same for every role, but we usually follow the structure below:

1. Application and first interview
2. Case interview
3. Culture add interview
4. Cognitive/personality assessment
5. Meet Leapsome's founders
6. Reference calls and offer

Our Team

These are some of your potential new colleagues! See what they have to say about Leapsome — in their own words.

At Leapsome, we live what we preach: a continuous feedback culture, transparency across the whole organization, meaningful company values. As an employee at Leapsome, you get ownership from day one, people trust your work, and you will find many opportunities to grow. I enjoy what I do every day, especially because all my colleagues are super fun to collaborate with.

Help Us Make Work Fulfilling for Everyone

The work we do can be a big part of who we are. We put time and energy into it, and for most of us, it represents a piece of our identity.

And it should be fulfilling.