Team Lead, Customer Success - Industrial

Claroty; United States; Remote; USD 150,000 - 160,000; Full time

Job summary

A cybersecurity firm is seeking a Team Lead to manage Customer Success Managers and drive strategies for high-impact enterprise accounts. This remote role requires leadership experience in Customer Success Management and a strong understanding of IT and operational technology. The ideal candidate will foster collaboration across teams and communicate effectively with senior leadership. The expected salary is between $150,000 - $160,000.

Benefits

Diversity and inclusion support

Career growth opportunities

People-first culture

Qualifications

• 5+ years of experience as a Customer Success Manager.
• Ability to lead and coach a team effectively.
• Strong understanding of IT and OT environments.

Responsibilities

• Lead and coach a team of Customer Success Managers.
• Set KPIs and drive team accountability.
• Conduct regular team meetings and performance reviews.
• Oversee a portfolio of CSM accounts.

Skills

Leadership

Customer Success Management

Cross-team collaboration

Data optimization

Executive communication

Spanish or Portuguese proficiency

Job description

Description

We are looking to hire a Team Lead to manage a team of Customer Success Managers and a portfolio of high-impact enterprise accounts where you will be responsible for guiding customer strategy and outcomes while actively developing and inspiring your team. The role requires a strong understanding of both OT and IT environments to navigate complexity and synthesize details into clear business results. You will drive internal alignment across all departments, ensuring your team has the resources to deliver measurable impact for our customers. This is a US based remote position, preferably in the EST or CST time zone.

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as being named a Leader in the 2025 Gartner Magic Quadrant for CPS Protection Platforms, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.

Responsibilities

As a Team Lead, Your impact will be:

• Lead and coach a team of Customer Success Managers on best practices for relationship management, retention strategies, and value realization.
• Drive team performance and accountability by setting and ensuring KPIs are met.
• Establish and facilitate weekly team syncs and 1:1s, focusing on pipeline health, risk mitigation, and sharing successful engagement playbooks.
• Providing team with consistent feedback and conducting bi-annual performance reviews.
• Oversee a portfolio of CSM accounts, conducting regular risk assessments and participating/conducting EBRs.
• Serve as an escalation point for complex customer issues or critical renewal negotiations, ensuring swift resolution and maintaining strong executive relationships.
• Leading your team through changes and ensuring they adjust without losing momentum.

Requirements

What do you need to succeed in this role?

• Proven Leadership Experience: Demonstrated experience leading, coaching, and developing a team of Customer Success Managers, fostering a high-performance, customer-centric culture.
• Deep CSM Expertise: 5+ years of proven experience as a Customer Success Manager, specifically owning and driving measurable business outcomes within a portfolio of strategic, high-value enterprise accounts.
• Strong comprehension of both IT and Operational Technology (OT) environments, enabling effective translation of complex technical details into clear, non-technical business strategy for executive stakeholders.
• Executive presence and influence in that you’re comfortable engaging with senior leaders, driving alignment and leading tough conversations internally and externally.
• Proven experience promoting cross-team collaboration, ensuring alignment with other departments like Sales, Support, Product, and Marketing.
• Experience using data to optimize team performance and enhance customer outcomes.
• Ability to effectively communicate team goals, objectives, and feedback to senior leadership.
• Willingness to travel up to 25% - 30%.
• Proficiency in Spanish or Portuguese is a plus.

Benefits and Culture

We are committed to a people-first culture with emphasis on camaraderie, credibility, fairness, and respect. We foster diversity and inclusion, support personal development, and provide opportunities for career growth through regular feedback and development planning.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

Compensation and Fit

Expected compensation for the role is between $150,000 - $160,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply.