Team Lead, Customer Service & Store Operations

Follett Corporation; Cincinnati (OH); On-site; USD 16,531 - 33,517; Part time

Job summary

Follett Corporation in Cincinnati is seeking a Team Lead Customer Service to work closely with the Store Manager in coordinating team activities and enhancing customer service. This role is crucial in ensuring that the store operates efficiently while training new employees and resolving customer issues.

The ideal candidate will have 1-3 years of relevant experience, a willingness to work flexible hours, and strong leadership skills. The position offers a pay range of $12.00-$24.33/hour depending on experience.

Qualifications

• 1-3 years of relevant experience.
• Able to consistently walk and stand; able to lift 25-50 pounds.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Lead the work activities of department team members.
• Assist customers with inquiries and purchases.
• Coordinate team members' work activities and training.

Skills

Customer service skills

Team leadership

Cash handling

Problem-solving

Training new employees

Education

Associate's Degree or equivalent preferred

Tools

Cash register

General computer skills

Job description

Follett Corporation in Cincinnati is seeking a Team Lead Customer Service to work closely with the Store Manager in coordinating team activities and enhancing customer service. This role is crucial in ensuring that the store operates efficiently while training new employees and resolving customer issues.

The ideal candidate will have 1-3 years of relevant experience, a willingness to work flexible hours, and strong leadership skills. The position offers a pay range of $12.00-$24.33/hour depending on experience.