Store Team Lead - Customer Service & Operations

Follett Corporation; Chicago (IL); On-site; USD 16,531 - 33,517; Part time

Job summary

Follett Corporation in Chicago, IL, is seeking a Team Lead Customer Service to coordinate team activities, assist customers, and ensure outstanding service. This role involves leading team members, handling cash operations, and maintaining store standards.

The ideal candidate will have 1-3 years of experience, be willing to work flexible hours, and possess strong customer service skills. Pay ranges from $12.00 to $24.33 per hour, depending on experience.

Qualifications

• 1-3 years of relevant experience.
• Willingness to work a flexible schedule including evening and weekend hours.
• Able to consistently walk and stand; able to lift 25-50 pounds.

Responsibilities

• Leads the work activities of department team members.
• Greets and assists customers with inquiries and purchases.
• Verifies cashier daily balancing of cash drawers for accuracy.

Skills

Customer service skills

Team leadership

Cash handling

General Computer Skills

Education

Associate's Degree or equivalent

Job description

Follett Corporation in Chicago, IL, is seeking a Team Lead Customer Service to coordinate team activities, assist customers, and ensure outstanding service. This role involves leading team members, handling cash operations, and maintaining store standards.

The ideal candidate will have 1-3 years of experience, be willing to work flexible hours, and possess strong customer service skills. Pay ranges from $12.00 to $24.33 per hour, depending on experience.