Team Lead, Commercial Loan Servicing & Customer Experience

Fifth Third Bank; Cincinnati (OH); On-site; USD 71,100 - 145,900; Full time

Benefits offered by this job

Comprehensive benefits programs

Incentive compensation plan

Job summary

Fifth Third Bank is seeking a Team Lead for Commercial Loan Servicing in Cincinnati, Ohio. This position involves managing a team responsible for post-closing servicing and ensuring adherence to operational excellence and risk management.

The ideal candidate will have over 5 years of experience in commercial loan servicing, strong leadership skills, and a commitment to delivering excellent customer service. Competitive salary range from $71,100 to $145,900 annually, along with comprehensive benefits.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• 5+ years of middle market commercial/corporate banking loan servicing experience.
• 2+ years of leadership experience.
• Strong knowledge of commercial loan servicing processes and systems.

Responsibilities

• Directly manage, coach, and develop a team of Commercial Loan Servicing Advisors.
• Oversee daily servicing activities including payment processing and account maintenance.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.
• Serve as an escalation point for complex borrower issues.

Skills

Leadership and coaching

Loan servicing expertise

Operational management

Risk awareness

Strong communication

Problem solving

Decision-making

Education

Bachelor’s degree

Job description

Fifth Third Bank is seeking a Team Lead for Commercial Loan Servicing in Cincinnati, Ohio. This position involves managing a team responsible for post-closing servicing and ensuring adherence to operational excellence and risk management.

The ideal candidate will have over 5 years of experience in commercial loan servicing, strong leadership skills, and a commitment to delivering excellent customer service. Competitive salary range from $71,100 to $145,900 annually, along with comprehensive benefits.