Team Lead, Commercial Loan Client Service Advisors

Fifth Third Bank; Cincinnati (OH); On-site; USD 71,100 - 145,900; Full time

Benefits offered by this job

Comprehensive benefits programs

Incentive compensation plan

Job summary

Fifth Third Bank is seeking a Team Lead for Commercial Loan Servicing in Cincinnati, Ohio. This position involves managing a team responsible for post-closing servicing and ensuring adherence to operational excellence and risk management.

The ideal candidate will have over 5 years of experience in commercial loan servicing, strong leadership skills, and a commitment to delivering excellent customer service. Competitive salary range from $71,100 to $145,900 annually, along with comprehensive benefits.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• 5+ years of middle market commercial/corporate banking loan servicing experience.
• 2+ years of leadership experience.
• Strong knowledge of commercial loan servicing processes and systems.

Responsibilities

• Directly manage, coach, and develop a team of Commercial Loan Servicing Advisors.
• Oversee daily servicing activities including payment processing and account maintenance.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.
• Serve as an escalation point for complex borrower issues.

Skills

Leadership and coaching

Loan servicing expertise

Operational management

Risk awareness

Strong communication

Problem solving

Decision-making

Education

Bachelor’s degree

Job description

The Team Lead, Commercial Loan Servicing leads and manages a team of Commercial Loan Servicing Advisors responsible for post-closing servicing, loan maintenance, and borrower support across the Commercial portfolio. This role ensures the accurate and timely execution of loan servicing activities, adherence to service level agreements (SLAs), and delivery of a high-quality customer experience.

The Manager is accountable for team performance, operational excellence, and risk management, while fostering a culture of collaboration and employee development. This role partners closely with Credit, Sales, Loan Operations, and other internal stakeholders to support end-to-end lifecycle servicing of commercial loans.

Essential Duties & Responsibilities

Team Leadership & Talent Management

• Directly manage, coach, and develop a team of Commercial Loan Servicing Advisors.
• Establish clear performance expectations aligned to departmental goals and SLAs.
• Build a strong talent pipeline through training, mentorship, and succession planning.
• Foster a collaborative team environment focused on accountability and growth.

Loan Servicing Operations Oversight

• Oversee daily servicing activities including payment processing, advances, paydowns, payoff processing, and account maintenance.
• Ensure effective resolution of borrower inquiries and discrepancies.
• Monitor post-closing documentation collection and ensure timely clearing of exceptions.
• Ensure accurate execution of servicing activities and system updates.

Operational Excellence & Process Management

• Ensure adherence to procedures, controls, and service level expectations.
• Identify process improvement opportunities, streamline workflows, and enhance system utilization to improve efficiency and reduce errors.
• Oversee data integrity and documentation accuracy across systems.
• Support departmental initiatives and operational projects.

Risk Management & Compliance

• Ensure compliance with internal policies, regulatory requirements, and audit standards.
• Identify and elevate risks while ensuring appropriate controls are in place.
• Promote a strong risk culture.

Stakeholder & Customer Engagement

• Serve as an escalation point for complex borrower issues.
• Partner with internal teams to ensure seamless loan servicing.
• Drive a high-quality customer experience.

Supervisory Responsibilities: Manage a team of Commercial Loan Servicing Advisors, provide performance feedback, support development, and ensure appropriate staffing.

Minimum Qualifications

• High school diploma required; Bachelor’s degree preferred.
• 5+ years of middle market commercial/corporate banking loan servicing experience.
• 2+ years of leadership experience.
• Strong knowledge of commercial loan servicing processes and systems.

Required Skills

Leadership and coaching; loan servicing expertise; operational management; risk awareness; strong communication; problem solving and decision‑making.

Skills For Success

Strong analytical skills, attention to detail, adaptability, and commitment to delivering high‑quality outcomes.

Expectations

Employees are expected to act with integrity, accountability, and adherence to all policies and procedures while delivering excellent service to customers and colleagues.

Team Lead, Commercial Loan Servicing

Total Base Pay Range: 71,100.00 - 145,900.00 USD Annual

Base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skill set, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being.

Location: Dallas, Texas 75201

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.