Team Lead, Client Success, DoorDash for Business

Remote Jobs; United States; Remote; USD 120,000 - 155,000; Full time

Job summary

A leading company in the Technology and Logistics sector is seeking a Client Success Manager to lead a team focused on onboarding and client retention. This role offers a competitive salary, equity grants, and a comprehensive benefits package. Candidates should have extensive experience in client success and people management, with strong skills in performance management and project management. Join a dynamic work environment that values growth and diversity.

Benefits

Equity Grants

Comprehensive Benefits Package

Paid Parental Leave

Wellness Benefits

Qualifications

• Minimum 4 years in Client Success Management or related fields.
• At least 3 years of people management experience.

Responsibilities

• Lead and scale the Client Success Manager team.
• Collaborate with cross-functional teams to enhance onboarding.
• Manage performance and coaching for a team of 6-9.

Skills

Performance Management

Project Management

Client Engagement

Job description

Employer Industry: Technology and Logistics

Why consider this job opportunity:
- Salary up to $155,000
- Opportunities for equity grants
- Comprehensive benefits package, including medical, dental, vision, and 401(k) with employer matching
- Paid parental leave and wellness benefits
- Dynamic work environment with opportunities for professional growth and career advancement
- Commitment to diversity and inclusion within the workplace

What to Expect (Job Responsibilities):
- Lead and scale the Client Success Manager team, focusing on onboarding, activation, and retention strategies
- Collaborate with cross-functional teams to enhance the client onboarding experience
- Manage performance and coaching for a team of 6-9 Client Success Managers
- Gather client feedback to influence initiatives and product roadmap
- Oversee account tracking to ensure successful client engagement and deal management

What is Required (Qualifications):
- Minimum 4 years of experience in Client Success Management, Sales, or Account Management
- At least 3 years of people management experience
- Strong performance management skills
- Proficient in project management
- Ability to thrive in fast-paced and ambiguous environments

How to Stand Out (Preferred Qualifications):
- Experience developing training resources and mentoring new hires
- Demonstrated ability to drive cross-functional engagement
- Familiarity with the logistics and delivery industry

#Technology #Logistics #ClientSuccess #CareerOpportunity #DiversityAndInclusion

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