Team Lead- Centerville

Rocky; Centerville (OH); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Rocky in Centerville, OH is seeking a Team Lead who will support store operations in the Store Manager and Assistant Manager's absence. You will model outstanding customer service, supervise the store team, open/close the store, and help execute initiatives to drive sales and traffic.

Responsibilities include training staff, inventory control, receiving shipments, cash handling, merchandising, and resolving customer issues promptly and discreetly.

Qualifications

• Customer service and leadership abilities
• Ability to supervise and motivate a team
• Experience with cash handling and basic cash procedures
• Experience with inventory and receiving processes
• Willingness to train staff and develop teams
• Merchandising and displays knowledge is a plus

Responsibilities

• Open and close the store in the absence of the Store Manager and Assistant Manager
• Oversee store team tasks and ensure customer service standards
• Assist in training store team for optimum performance
• Assist in inventory maintenance and receiving shipments
• Oversee cash handling and adherence to company procedures
• Work with management to achieve sales and productivity goals
• Attend mandatory monthly store meetings

Skills

Customer service

Team leadership

Cash handling

Inventory management

Training

Job description

Position Summary:

The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer service and direct those projects and responsibilities delegated by the Store Manager.

• Open and close the store in the absence of the Store Manager and Assistant Manager
• Safety and security, as assigned
• Oversee the tasks assigned to store team
• Assist in the training of store team to ensure optimum performance and customer service
• Oversee store team in the absence of the store manager to ensure optimum performance and customer service
• Assist in inventory maintenance; general housekeeping
• Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
• Work with management team to achieve established sales and productivity goals
• Assist in maintaining the good working condition of store equipment and fixtures
• Work with management to develop and execute ideas and activities to increase store traffic
• Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained
• Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customers
• Resolve customer complaints in a manner that is timely, courteous and discreet
• Authorize acceptance of checks, etc, in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.