Team Lead, Case Management, Integrated Care - Southwestern Ohio

CareSource; Warren (OH); Remote; USD 70,000 - 114,000; Full time

Job summary

A leading healthcare organization is seeking a Team Lead for Case Management. This role provides support and oversight to staff members while ensuring effective administration of the Case Management program. Candidates must have clinical experience and be licensed as a Registered Nurse or Licensed Social Worker. The position requires regular travel within the assigned territory and offers a competitive salary range.

Qualifications

• Minimum of three (3) years of clinical experience required.
• One (1) year of management experience preferred.
• Current, unrestricted Registered Nurse (RN) license required.

Responsibilities

• Provide support and direction to Case Management staff.
• Monitor staff performance through ongoing audit process.
• Conduct regular one-on-one meetings with team members.

Skills

Communication skills

Leadership skills and experience

Time management skills

Prior supervisory skills

Decision making/problem solving skills

Education

Associates Degree in healthcare or equivalent experience

Bachelor of Science/Arts Degree

Tools

Microsoft Office

Job description

Job Summary:

The role of the Team Lead, Case Management - Integrated Care is to provide support, direction and assistance to Case Management staff.

Essential Functions:

• Give effective and timely feedback to staff in regard to performance outcomes and progress toward goals
• Monitor work allocation to maximize output and effectiveness of staff
• Provide daily oversight of scheduling and attendance of personnel
• Monitor performance of staff members through ongoing audit process
• Provide ongoing training, mentoring, coaching and disciplinary action as needed
• Conduct regularly scheduled one-on-one meetings with personnel
• Coordinate team-specific orientation and training
• Manage inbound referrals to CM and appropriately triage them to facilitate CM process
• Serve as interdepartmental liaison for issues relate to CM/Outreach services
• Network with other departments to gather and/or share information
• Must feel comfortable with public speaking and ongoing training of facility staff
• Assist with development of Case Management/Outreach processes that facilitate cost-effective service utilization and appropriate levels of care
• Regular travel to conduct member visits, provider visits and community based visits as needed to ensure effective administration of the program
• Perform any other job related instructions, as requested

Education and Experience:

• Associates Degree in healthcare or equivalent years of relevant work experience is required
• Bachelor of Science/Arts Degree is preferred
• Minimum of three (3) years of clinical experience is required
• Three (3) years of long term care experience is preferred
• Waiver experience is preferred
• Managed Care experience is preferred
• Medicare/Medicaid Experience is preferred
• One (1) year of management experience is preferred

Competencies, Knowledge and Skills:

• Basic computer skills
• Proficient in Microsoft Office
• Communication skills
• Prior supervisory skills
• Ability to work independently and within a team environment
• Attention to detail
• Familiarity of the healthcare field
• Critical listening and thinking skills
• Training/teaching skills
• Negotiation skills/experience
• Proper grammar usage
• Time management skills
• Proper phone etiquette
• Customer service oriented
• Decision making/problem solving skills
• Leadership skills and experience

Licensure and Certification:

• Current, unrestricted Registered Nurse (RN) license in state of practice or current, unrestricted Licensed Social Worker (LSW) in state of practice is required
• Certification in Case Management (CMC) is preferred
• Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated
• Influenza vaccination is a requirement of this position during Influenza season (October 1 - March 31) as a condition of continued employment.
• CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position.

Working Conditions:

• Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential.
• Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need
• May be required to travel greater than 50% of time to perform work duties. A valid driver's license, car, and insurance are necessary for work related travel
• Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
• Flexible hours, including possible evenings and/or weekend as needed to serve the needs of our member and may refer members to other CareSource resources

Compensation Range:
$70,800.00 - $113,200.00

Compensation Type:
Salary

CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.