Team Lead, Accounts Receivable

Herc Rentals Inc.; Florida; On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) plan

Employee Stock Purchase Plan

Paid time off

Parental leave

Tuition reimbursement

Job summary

Herc Rentals Inc. in Florida is seeking a Customer Account Team Lead, Special Services to maximize cash collections and minimize DSO.

You will mentor teams, escalate complex delinquencies, and collaborate with internal and external partners to protect revenue and relationships. The role requires 4+ years in B2B collections, strong leadership, and advanced Excel/Word skills, with a pay range of $27.00–$32.00 per hour.

Qualifications

• 4+ years’ experience managing collection portfolios.
• Proven leadership skills.
• Solid B2B collections experience and customer service skills.

Responsibilities

• Assist Customer Account Manager in training and mentoring teams to drive efficiencies in processes.
• Resolve delinquencies on complex accounts with high dollar volume and risk.
• Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
• Build and maintain relationships with Internal Sales Management Teams and External customers.
• Provide support to team members to maintain awareness of target KPIs.
• Process adjustment disputes, resolve unapplied payments and possible account suspension due to non-payment.
• Assist with onboarding of new customer contracts and documentation of special handling accounts.
• Participate in projects, process improvements, and other collection tasks as identified by management.
• Coordinate with National Account Managers, District Managers, and RVP on delinquent accounts.
• Prepare monthly write-off file for customers submitted to third party agencies.

Skills

Team leadership

Telephone etiquette

Excel & Word

Urgency & focus

Verbal & written comms

Org & time mgmt

Analytical thinking

Creative problem solving

Job description

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

Customer Account Team Lead, Special Services ensures that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding “DSO”. This position reports directly to the Customer Account Manager and primary focus is to manage accounts assigned and as well provide escalation support for the other members of your team. This role has delegated duties such as training and mentoring teams to meet/exceed departmental objectives. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long-term business relationships with our customers and Internal Business Partners.

What you will do...

• Assist Customer Account Manager in training and mentoring teams to drive efficiencies in processes.
• Solve delinquencies on more Complex Accounts involving high dollar volume and higher risk accounts.
• Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
• Build and maintain relationships with Internal Sales Management Teams and External customers
• Provide support to team members to maintain awareness of target KPIs.
• Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
• Take proactive measures to escape uncollectible accounts and bring material changes to department heads regarding financial position of customers.
• Assist with on-boarding of new customer contracts and documentation of special handling accounts.
• Assist in projects, process improvements, and other collection related tasks as identified by management.
• Work with National Account Managers, District Managers, and RVP on delinquent accounts
• Prepare monthly write off file for customers that must be submitted to third party agencies

Requirements

• 4+ years’ experience managing collection portfolios
• Proven leadership skills

Skills

• Team Leadership and Development
• Professional Telephone Etiquette
• Advance Microsoft Excel and Word
• Strong Sense of Urgency and Customer Focus
• Skilled in both Verbal and Written Communication
• Organizational and Time Management Skills
• Ability to work with minimal supervision and think logically & constructively
• Creative Problem Solver

Req #: 71625

Pay Range: $27.00 - $32.00 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program

Building Your Financial Future

• 401(k) plan with company match
• Employee Stock Purchase Program

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.