Team Lead-2

COR Partners; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

COR Partners in Dallas, TX is seeking a Claims Operations Supervisor to lead and mentor a team of Claims Administrators and File Reviewers. You will supervise day-to-day work, assign workloads, and ensure timely, accurate processing in line with service standards.

You will review completed claims for policy adherence, support onboarding and training, coordinate with vendors, and provide feedback to the Team Manager to drive process improvements and exceptional client service.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in claims, operations, vendor management or quality assurance.
• Excellent customer service focus and customer relations skills.
• Proficiency in Microsoft Office and claims software including Xactimate and XactContents.

Responsibilities

• Supervise and support the day-to-day work of Claims Administrators and File Reviewers, providing direction and guidance as needed.
• Assign, monitor, and adjust workloads to ensure work is completed accurately, on time, and in accordance with service standards.
• Review completed work to ensure compliance with company policies, quality guidelines, and client requirements.
• Serve as the first point of contact for day-to-day team questions, address routine operational issues, and elevate significant concerns to the Team Manager.
• Support the onboarding and training of new team members to ensure they understand claims procedures, client communication expectations, and service level requirements.
• Assist the Team Manager with vendor communication and performance monitoring, including reviewing daily inbound and outbound calls and emails to ensure service standards are met.
• Identify opportunities to improve processes, work quality, efficiency, and customer experience, and recommend solutions as appropriate.
• Promote a positive and collaborative team environment.
• Provide the Team Manager with feedback on team member performance, training needs, and development opportunities to support their growth.

Skills

Customer service

Attention to detail

Communication

Time management

Coaching and mentoring

Team leadership

Problem-solving

Quality assurance

Vendor management

Claims knowledge

Training

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Xactimate

XactContents

Job description

Job Description

Primary Responsibilities:

• Supervise and support the day-to-day work of Claims Administrators and File Reviewers, providing direction and guidance as needed.
• Assign, monitor, and adjust workloads to ensure work is completed accurately, on time, and in accordance with service standards.
• Review completed work to ensure compliance with company policies, quality guidelines, and client requirements.
• Serve as the first point of contact for day-to-day team questions, address routine operational issues, and elevate significant concerns to the Team Manager.
• Support the onboarding and training of new team members to ensure they understand claims procedures, client communication expectations, and service level requirements.
• Assist the Team Manager with vendor communication and performance monitoring, including reviewing daily inbound and outbound calls and emails to ensure service standards are met.
• Identify opportunities to improve processes, work quality, efficiency, and customer experience, and recommend solutions as appropriate.
• Promote a positive and collaborative team environment.
• Provide the Team Manager with feedback on team member performance, training needs, and development opportunities to support their growth.
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Qualifications:

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in claims, operations, vendor management or quality assurance.
• Working knowledge of claim settlement practices as prescribed within the states that the team lead supervises.
• Excellent customer service focus and customer relations skills.
• Strong attention to detail, organizational, and time management skills.
• Ability to coach and mentor team members to improve performance and grow professionally.
• Demonstrated technical claims expertise, including complex claims handling procedures and proficiency in client-specific software applications, with the ability to effectively train and support team members in their use
• Effective communication and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and ability to learn claims/operational systems including Xactimate and XactContents.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service focus and customer relations skills with the understanding our customers include not only our clients but also our site managers, trainers and adjusters.