Team Lead

Martin Family Wineries & Distilleries; Town of Lodi (NY); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Training & development

Employee discounts

Flexible schedule

Job summary

IDOL RIDGE WINERY is seeking a Team Lead who brings energy, strong leadership, and a love of hospitality in the tasting room. You’ll keep the team moving, guest experience flowing, and the vibes high while guiding daily operations.

The role includes managing customer service in tasting room operations, coordinating reservations, handling inventory and payroll, and upholding safety and cleanliness. Retail experience and solid business skills are required.

Qualifications

• Must have a degree in business or two years’ experience, including Profit & Loss responsibility.
• Strong customer service and leadership required.
• Retail experience is necessary.

Responsibilities

• Manages all customer service aspects relating to tasting room operations.
• Coordinates the winery reservation details with guests.
• Oversees inventory, payroll, opening/closing procedures, money handling and cash control.
• Maintains the safety and cleanliness of the work environment and facilities.
• Ensures proper shipping procedures and communication of shipping needs.

Skills

Customer service

Leadership

Team-building

Communication

Conflict resolution

Math & accounting

Analytical thinking

Retail experience

POS systems

Office software

Education

Business degree or related experience

Tools

POS system

Microsoft Office

Google Suite

Job description

Benefits

• Training & development
• Employee discounts
• Flexible schedule

IDOL RIDGE WINERY is looking for a Team Lead who brings great energy, strong leadership, and a genuine love of hospitality! You’ll be the person who keeps the team moving, the guest experience flowing, and the good vibes going — all while helping create a memorable experience.

If you’re a natural leader who knows how to rally a team, solve problems with a smile, and isn’t afraid to get your hands a little dirty, we’d love to meet you.

Essential Job Functions

Manages all customer service aspects relating to tasting room operations

• Ensures that employees effectively and appropriately carry out the company’s customer service policies and procedures
• General upkeep of the tasting room
• Ensures a safe and working customer experience environment by facilitating safe working behaviors of the team.
• Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program. (i.e., shoveling snow, watering plants, and weeding)
• Monitors info@ and responds to email inquiries promptly
• Coordinates the winery reservation details with guests

Responsible for the Financial Results of the tasting room:

• Managing store operation procedures per company guidelines, ensuring accurate inventory procedures and levels, payroll, opening and closing procedures, money handling, cash control procedures, tracking and reporting of the tasting room expenditures, all square functions, etc.
• Perform all duties with the highest standard of quality and cleanliness
• Manage all aspects of shipping, ensure shipping products are stocked, and communicate any shipping material needs

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Dedication to providing exceptional customer service
• Good communication skills and strong interpersonal and conflict resolution skills
• Exceptional team-building capability
• Strong business math and accounting skills
• Strong analytical/decision-making skills
• Computer literacy, including experience with POS system
• General knowledge of Microsoft Office and Google Suite
• Wine knowledge is helpful but not required
• Must have some retail experience

Education/Experience

Must have a degree in business or two years’ experience, including Profit & Loss responsibility.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and taste or smell. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl, and talk and hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 40 pounds.

Work Schedule

This position will require you to be available days, nights, weekends, and to have the flexibility to work at our other locations when needed, including on- and off-site events.