Team Lead

Crisp & Green; Stillwater (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible scheduling

Fitness class access

Meal discounts

Career growth

Competitive wages

Job summary

Crisp & Green is seeking a Service Lead to guide our front of house team, ensuring the crisp standard in food, service, and atmosphere. You will train and develop FOH staff, mentor crews, and coordinate daily operations to deliver exceptional guest experiences.

Ideal candidates have prior management/supervisory experience, strong customer service, and the ability to lift 50lbs and stand long hours in a fast-paced environment. Full-time with flexible scheduling.

Qualifications

• Previous management/supervisory experience.
• 2 years customer service experience.
• Passion for living a healthy life.

Responsibilities

• In charge of day to day operations in the front of house.
• Build a positive atmosphere where guests feel welcomed and leave satisfied.
• Help recruitment and hiring for staffing needs.
• Train existing crew and new hires to deliver the crisp standard.
• Identify and develop future leaders.
• Manage food safety through line temps, handwashing and glove use.

Skills

Management experience

Customer service

Team leadership

Food safety awareness

Flexibility

Tools

POS system

Job description

Benefits:

• Flexible scheduling
• Access to fitness classes in all restaurants
• Employee meals discounts
• Opportunity to grow and advance career
• Competitive wages

Overview

CRISP & GREEN® is where individuals go to experience healthy and delicious food. To ensure that guests receive the best service and food each and every time, we need enthusiastic, positive and motivated leaders. Our Service Leads lead our front of house team focused on delivering an exceptional guest experience. The SM will lead their team with an eye on the food, feel, and flow of the restaurant each shift. It is vital that our Service Leads can coach and inspire teams to deliver and maintain the crisp standard.

Position Overview:

As a Service Lead, you will be in charge of training and development of our FOH teams while maintaining our crisp standards with regards to food safety and quality. You will be a mentor, coach, and leader that our FOH teams will want to emulate. We see the Service Lead as an absolutely vital role in our continued success and growth as a company.

Service Lead Duties and Responsibilities:

• In charge of day to day operations in the front of house
• Build a positive atmosphere where our guests always feel welcomed and leave satisfied
• Help recruitment and hiring for current and future staffing needs
• Train existing crew and new hires to become confident in their ability to deliver the crisp standard
• Identify and develop future leaders
• Challenge your team to become better every day
• Create and maintain a culture where teammates have the opportunity to learn and grow
• Maintain a clean and organized line with properly functioning line equipment
• Manage food safety through line temps, handwashing and glove use
• Monitor secondary shelf lives and enforce all food safety policies and procedures
• Clear understanding of operating procedures, recipes, and restaurant handbook
• Effectively communicate changes to restaurant team including changes to menu, policies, and team member benefits
• Resolve customer incidents and work to ensure a positive guest experience
• Assist with banking, cash handling, and other office paperwork
• Facilitate marketing, promotions, and events
• Live and represent the Crisp & Green brand day in and out

Job Requirements:

Minimum

• Previous management/supervisory experience
• 2 years customer service experience
• Passion for living a healthy life
• Able to lift 50lbs
• Able to stand for long periods of time and work in fast-pace environment
• Full-time availability with a flexible schedule

Preferred

• Management experience in the restaurant industry
• Reliable transportation
• Drive to grow and advance career with CRISP & GREEN