Team Lead

Paycom - ATS; Saint Paul (MN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free gym membership for self and one 1

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Short Term Disability Insurance

Pet Insurance

HSA

Job summary

Paycom - ATS is seeking a gym operations assistant to oversee daily front desk tasks and member experience at our facility in Saint Paul, MN. You will assist in training staff, handle member sign-ups, cancellations, and updates, and provide engaging tours to potential members.

Responsibilities include supporting the Club Manager, ensuring cleanliness, and aiding in marketing efforts and inventory control. The role requires excellent customer service, strong communication, and reliability.

Qualifications

• Customer service experience and strong communication skills.
• Ability to train and lead staff.
• Able to handle front desk duties and member inquiries.
• Physical ability to lift up to 50 lbs.
• Honesty and solid work ethic.
• Strong organizational skills.
• Proficient with basic computer tasks.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Handle front desk tasks: phones, info calls.
• Assist with member sign-ups, cancellations, updates.
• Provide gym tours to potential members.
• Support Club Manager and maintain cleanliness/appearance.
• Assist with marketing and inventory control.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Team leadership

Organizational skills

Front desk duties

Job description

Job SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience.Essential Duties and ResponsibilitiesAssist in training and developing staff.Assist in member service oversight making sure all staff provide great customer experience.Very involved in front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls.Assist in member check-ins, sign-ups, cancellations, and updating member account information.Great/meet potential members and provide gym tour.Assist to facilitate member service issues and questions.Assist with team member management and provide backup support to Club Manager as needed.Ensuring adherence to all company policies and procedures.Help create and maintain a positive image for the club.Assist overseeing cleanliness and appearance of gym.Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.Assist in ordering supplies, keeping inventory and tracking reports as needed.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.Minimum QualificationsHonesty and good work ethicStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.