Team Lead

Luxottica; New York (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

EssilorLuxottica's LensCrafters team in Manhattan seeks a Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will supervise retail activities, assist customers, and serve as an alternate store key holder, while also coordinating lab-related tasks when applicable.

The role requires strong optical knowledge, leadership, and the ability to train staff and maintain standards for both customer service and product quality.

Qualifications

• HS diploma or GED required.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong interpersonal and customer service skills.
• Strong basic math skills.
• Sales skills and problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.
• In Lab, custom fits glasses and precisely place prescription in lenses.
• Work with associates to strengthen knowledge, skills, and certification for lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment for all; demonstrate safe work practices.
• Responsible for basic operation, cleaning and ongoing maintenance of lab tools and systems.

Skills

Customer service

Retail sales

Leadership

Interpersonal skills

Math skills

Problem solving

Training experience

Edging & mounting

Education

HS diploma/GED

Tools

Cash register

Computers & calculators

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery/instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
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