Team Lead

EssilorLuxottica; Madison (WI); On-site; USD 23,419 - 31,684; Full time

Job summary

LensCrafters in Madison, WI is seeking a Team Lead to deliver exceptional customer service, manage key optical and lab processes, and contribute to store success through leadership and operational excellence.

This role emphasizes proactive problem solving, staff development, accuracy in fitting and mounting, and maintaining standard of practice in eyewear, with focus on customer satisfaction and safety.

Qualifications

• HS diploma/GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure LensCrafters team provides unsurpassed customer service.
• Proactive and solution-driven, accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.
• Custom fits glasses and precisely place prescriptions in lenses.
• Work with associates to strengthen knowledge, skills, and certification for lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment for all, demonstrate safe work practices.
• Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems.

Skills

Customer service

Leadership

Retail experience

Communication

Interpersonal skills

Basic math skills

Sales skills

Problem solving

Cash register familiarity

Education

HS diploma/GED

Job description

LensCrafters is a place for visionaries. We have a vision for pairing state-of-the-art technology with a personal approach to eye care. Our focus is on sight, quality care, and the ongoing legacy of optical standards.

LensCrafters is part of EssilorLuxottica, a global leader in vision care products. Join a global community of professionals driving transformation in eyewear and eyecare.

Job Description

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers and patients by delivering outstanding customer service. Ensures customers and patients are consistently delighted. Assists in the achievement of store success by managing key optical and lab processes (if applicable) and systems to deliver exceptional results.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed customer service
• Proactive and solution-driven, accurate execution and product knowledge
• Assist customers with selections, provide recommendations, assist sales associates
• Serve as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses and precisely place prescriptions in lenses
• Work with associates to strengthen knowledge, skills, and certification for foundational product and store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards and customer requirements
• Create a safe working environment for all, demonstrate safe work practices
• Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers, and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.