WIOA Program Lead

Career Team; Memphis (TN); On-site; USD 66,000 - 68,000; Full time

Benefits offered by this job

401k with employer match

Medical, dental, vision insurance with

HSA on qualifying plans

Disability insurance

Supplemental insurance

Job summary

Career Team is hiring a WIOA Program Lead to coordinate assigned programs and manage services on site in Memphis, TN. You will implement policies, ensure compliance with contract requirements, and supervise program staff under the Program Director.

The role prioritizes customer service, performance analysis, and partner collaboration. The ideal candidate has a Bachelor’s degree with 5+ years of supervisory experience, proficiency in MS Office, and knowledge of workforce development.

Qualifications

• Bachelor's degree in business/related field with 2–4 years of proven management skills.
• Minimum of five years of supervisory or management experience.
• Knowledge of workforce development program operations preferred.
• Strong business knowledge of customer service and performance management; training/mentoring experience.
• Top-level project management, organizational, personnel, problem-solving and data analysis skills.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office and able to work with staff at all levels.
• Experience with workforce development contracts/programs.
• Valid driver’s license and adequate vehicle insurance.

Responsibilities

• Plan and implement a quality management model for continuous improvement and customer satisfaction.
• Lead project staff to meet performance goals and ensure file reviews are thorough and compliant.
• Utilize the Tennessee VOS system to analyze and support performance activities.
• Address deficiencies and maintain partner relationships.
• Manage complaints with a goal of limited valid complaints per review period.
• Understand and influence program performance goals and procedures.
• Develop teamwork strategies and identify staff training needs.
• Direct, supervise, hire/promote employees and provide coaching/evaluations.
• Model exceptional customer service in all interactions; maintain a proactive service mindset.

Skills

Project management

Leadership

Data analysis

Customer service

Communication

Microsoft Office

Education

Bachelor's Degree in Business Administration, Psychology, Social Services, or related field

Tools

Microsoft Office

Tennessee VOS system

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career TEAM is looking to hire a WIOA Program Lead who will be responsible for all coordination of assigned programs and management of services within those programs. Responsible for the implementation of policies and procedures. Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements. This role will be performed under the supervision of the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The WIOA Program Lead is an integral part of our team and will assist us with our mission of accelerating the human condition!

Career Team also offers a competitive package including

• 401k with a generous employer match;
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• disability insurance;
• and supplemental insurance

Your Impact on Career TEAM’s Success

• Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction
• Manage and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate reviews of all case files, that staff have no disallowed costs with eligibility
• Utilize the Tennessee VOS system to analyze and support performance activities
• Ensures appropriate action is followed to correct deficiencies
• Identify community partnerships, collaborate with other professionals, and maintain partner relationships
• Welcome and address customer complaints as they occur, fairly and with good customer service as a guide, and consistently with no more than five valid complaints per review period and no more than two valid complaints on one individual employee
• Evaluate and understand all WIOA program performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
• Develop and maintain effective teamwork strategies
• Identify and address needs for staff training
• Direct, control, and supervise the work activity of project staff,identify and fill open positions in a timely manner, hire and promote employees based on sound decision-making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
• Utilize and model extreme customer service behaviors in all interactions with internal and external customers
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed for the success of the program

The Ideal Qualifications for this Position Include

• A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2-4 years of proven management skills
• Minimum of five years of supervisory or management experience
• Preferred knowledge of the workforce development program operations and development
• Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring
• Requires top-level project management, organizational, personnel, problem-solving, and data analysis skills, along with an ability to interact with employees at all levels
• Excellent interpersonal skills and both written and oral communication skills
• Need strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment
• Experience and knowledge of workforce development contracts/programs
• Must have a valid driver's license and adequate vehicle insurance coverage

Salary

$66,000-$68,000

Travel

The position may require local travel up to 20% of the time

Employment Type

Full-time, non-exempt

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America’s 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA")

Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

• Identifying information such as your full name, gender, date of birth, and signature;
• Demographic data such as race, ethnic origin, marital status, disability, and veteran or military status;
• Contact information such as your home address, telephone numbers, email addresses, and emergency contact information;
• Dependent's or other individual's information such as their full name, address, date of birth, and Social Security numbers (SSN);
• National identifiers such as SSN, passport and visa information, and immigration status and documentation;
• Educational and professional background such as your work history, academic and professional qualifications, educational records, references, and interview notes;
• Employment details such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records;
• Financial information such as banking details, tax information, payroll information, and withholdings;
• Health and Safety information such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information;
• Information Systems (IS) information such as your search history, browsing history, login information, and IP addresses on the Company’s information systems and networks;
• Biometric information such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns;
• Geolocation data such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

• Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company’s operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.