Team Lead

ComForCare Home Care (Raleigh, NC); Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Advancement Opportunities

HSA

Short Term Disability

Life Insurance

Pet Insurance

Job summary

Planet Fitness in Minneapolis is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, support front desk tasks, and collaborate with the Club Manager to maintain high service standards.

This role emphasizes customer service, effective communication, and problem solving, with responsibilities including member check-ins, tours for potential members, and upholding company policies while keeping the gym clean and welcoming.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Front desk duties: answer calls, take information calls, assist with check-ins and sign-ups.
• Meet potential members and provide gym tours.
• Assist to facilitate member service issues and questions.
• Support Club Manager and maintain a positive club image.
• Assist overseeing cleanliness and appearance of gym.

Skills

Customer service

Communication

Leadership

Organizational skills

Basic computer skills

Honesty and work ethic

Job description

Team Lead – Planet Fitness

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties And Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight, ensuring all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls politely and friendly to assist with questions or concerns.
  • Taking information calls.
  • Assist in member check‑ins, sign‑ups, cancellations, and updating member account information.
  • Meet potential members and provide gym tours.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts, ensuring team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
• Provide customer service: communicate and interact with customers (including coworkers and the public) to exceed their wants and needs.
• Active listening: empathize and solve problems together.
• Problem solving: recognize and define problems; analyze relevant information; encourage alternative solutions; seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Effective communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements.

Essential Behavior Requirements

• Customer Service: communicate and interact with customers to exceed their wants and needs.
• Listening: actively listen to customers, empathize, and solve problems.
• Problem Solving: recognize and define problems; analyze information; encourage alternative solutions; seek assistance when needed.
• Diplomacy: demonstrate tact and skill; use appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

Minimum Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life InsurancePet Insurance
• HSA
• Advancement Opportunities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.