Team Lead

ComForCare Home Care (Raleigh, NC); Oxnard (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Free food & snacks

Opportunity for advancement

Dollars for Scholars Program

Employee Appreciation Program

Free membership for self and one family member or friend

Job summary

ComForCare Home Care (Raleigh, NC) is seeking a Team Lead responsible for assisting with gym operations to ensure a positive member experience. The ideal candidate will train and develop staff, manage member services, and maintain the club's cleanliness and image.

Strong customer service, communication, and leadership skills are essential. Benefits include health, dental, and vision insurance, as well as paid time off and opportunities for advancement.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist with team member management and provide backup support to the Club Manager.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership skills

Basic computer proficiency

Job description

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time / Supervisor / Non-Exempt

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight, ensuring all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Take info calls.
  • Assist with member check‑ins, sign‑ups, cancellations, and updating member account information.
  • Meet potential members and provide gym tours.
  • Facilitate member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in maintaining cleanliness and appearance of the gym.
• Assist in managing marketing efforts; ensure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

Essential Behavior Requirements

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve problems.
• Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions and plans to resolve situations, and seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Training and development
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health, dental and vision insurance
• Critical Illness insurance
• Short Term Disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• HSA (Health Savings Account)
• Advancement opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.