Team Lead

FedEx-Logistics; Memphis (TN); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement

Tuition reimbursement

Job summary

FedEx Logistics in Memphis is seeking an on-site team supervisor to coordinate activities, train staff, and resolve billing and customer service issues. You will guide team members, handle daily finance tasks, and participate in periodic meetings to address discrepancies.

A strong communication style and multi-tasking ability are essential. The role requires a high school diploma and at least 3 years of business experience (6 months in a brokerage environment).

Qualifications

• High school diploma or GED.
• At least 3 years business experience with 6 months in a brokerage environment.
• Strong communication, multitasking, and organizational skills.

Responsibilities

• Assign work-specific activities to team members and provide direction and training.
• Ensure on-time completion and report problems to the manager.
• Maintain outstanding customer service with strong communication.
• Resolve accounts payable/receivable and invoicing issues.
• Prepare and review monthly service invoices and related documentation.
• Participate in weekly/monthly meetings to resolve billing discrepancies.
• Assist with daily reports and tasks and monitor productivity.

Skills

Strong communication

Multitasking

Organizational skills

Team training/motivation

Education

High school diploma/GED.

Job description

To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers.

Ensures team members complete all work-related activities and assignments on time. Communicate to manager any problems that have appeared.

Maintains outstanding internal and external customer service while demonstrating sound communication skills. Provides direction and guidance to team members by answering questions on any work- related issue(s) or problem(s). Resolves routine and complex issues relating to the teams' day-to-day activities and provides guidance and training on new activities.

Identifies and researches to resolve accounts payable and receivable billing issues. Resolves complex account payables and receivable discrepancies. Working with daily finance activity reports.

Monthly service fee invoices and Cost Plus 1% revenue, checked for accuracy and ensures creation of invoices are completed timely. Ensure accuracy of all documentation that has been received.

Participation in weekly/monthly meetings with FXS Revenue services to resolve complex billing discrepancies and support company Invoicing Manager.

Ability and knowledge of daily work schedule and procedures. Fills in to complete reports and daily tasks as needed.

Works with manager in anticipating and/or identifying any existing problems with an individual team member's productivity/ performance and also with the team as a whole as needed. Makes professional recommendations to management regarding continuous constructive work- related activities that would further enhance or improve production and results.

High school diploma/GED.

At least 3 years business experience of which 6 months is in a brokerage industry and/or customs brokerage working environment.

Strong communication, multitasking, and organizational skills.

Ability to maintain strong working relationships with both internal and external customers.

Ability to train and motivate team members in order to ensure a high optimum flow of work productivity.

Preferred Qualifications: This is an onsite position.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

• Health insurance
• Vision insurance
• Dental insurance
• Retirement
• Tuition reimbursement

Pay: $26.84 - 40.25 USD Hourly

Additional Details: Shift: Monday-Friday 7:00AM-3:30PM CST

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.