Mgr US Brokerage

FedEx; Irving (TX); Híbrido; USD 75.000 - 105.000; Jornada completa

Descripción de la vacante

FedEx Logistics in Dallas, TX is seeking a operations leader to plan and control the movement and processing of goods across multiple locations. The role combines strategic leadership with hands-on supervision of a team, focused on delivering high service quality and cost efficiency.

The position requires 5 years in logistics with leadership experience, proficiency in MS Office, and a focus on safety and process improvement.

Formación

• 4-Year degree preferred or equivalent in business.
• Five years of experience in the field/industry preferred.
• One year in a leadership role required.
• CCS and/or Brokers license preferred.
• Strong basic management, human relations and communication skills.
• General knowledge of safety awareness within an operational division.
• Handle high volume of work and time sensitive tasks.

Responsabilidades

• Plan, organize and control input, movement, processes, sort, and output of operations to ensure high service levels.
• Provide leadership and direction promoting people-service-profit philosophy and staff development.
• Manage direct expenses and ensure service quality per KPIs and SQIs.
• Supervise one or multiple locations and a staff of 1–50 direct reports.
• Maintain budgets for revenue and payroll; implement efficient tactics for quality service.
• Ensure cost effectiveness through control of equipment, utilities, and overtime.
• Maintain contact with customers regarding service conditions and contribute to project design and follow-up.
• Set and monitor team and individual goals for quality and productivity.
• Enforce safety policies and corporate procedures; conduct meetings and performance reviews.
• Maintain all required reports, payroll, vacation schedules and personnel records.

Conocimientos

Leadership

Communication

Organizational Skills

Problem Solving

Time Management

Interpersonal Skills

Educación

4-Year degree preferred/ equivalent in business

Herramientas

MS Office

Outlook

Office equipment

Descripción del empleo

This is role is hybrid out of our Dallas, TX office. It will allow some work from home opportunity and some in the office work dependent on company policy.

Overview:

• To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.
• Responsible for the effective management of all direct expenses related to the positions area of control
• Ensure service quality as define by established KPIs and SQIs for area of responsibility
• Responsible for one or multiple locations
• Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.
• Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers
• Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction
• Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served
• Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support
• Establishes team as well as individual goals on quality and productivity
• Controls movement and activities to instill a service-conscious attitude, and minimize service failures
• Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to
• Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures
• Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines
• Enforces company
• policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members
• This position requires occasional travel to support business needs, meetings, training, and/or operational activities.
• Performs other duties as assigned

Experience:

• 4-Year degree preferred/ equivalent in business
• Five (5) years preferred experience in the field/ industry required.
• One (1) year in a leadership role required.
• CCS and/or Brokers license preferred.
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Strong basic management, human relations and communication (written and verbal) skills.
• General knowledge of safety awareness within an operational division
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Detail oriented

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.