Team Lead

EssilorLuxottica; Manchester (NH); On-site; USD 33,834 - 48,188; Full time

Benefits offered by this job

Health care benefits

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica is seeking a Team Lead for LensCrafters in Manchester, New Hampshire. This full-time position emphasizes exceptional customer service and effective leadership within a retail environment. Candidates should possess strong optical and retail experience alongside a high school diploma or GED. Responsibilities include managing store processes and customer interactions, ensuring both quality and safety standards. Employees are offered competitive pay and benefits, including health care and retirement savings.

Qualifications

• Minimum 1-2 years of retail experience, with a strong focus on customer service.
• Knowledge of current optical theory & merchandise is essential.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assist customers with selections and provide recommendations.
• Custom fit glasses & ensure finished eyewear meets optical standards.

Skills

Optical & retail experience

Strong communicator

Problem solving ability

Sales skills

Leadership & training experience

Education

HS diploma/GED

Tools

Optical machinery

Cash register

Computers

Calculators

Job description

Requisition ID: 926688

Store #: 000271 LensCrafters

Position: Full-Time

General Function: The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes and systems to exceptional results.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed customer service.
• Proactive & solution‑driven, accurate execution & product knowledge.
• Assist customers with selections, provide recommendations & assists sales associates.
• Serve as a responsible alternate store key holder.

While working in Lab (if applicable)

• Custom fit glasses & precisely place prescription in lenses.
• Work with associates to strengthen their knowledge, skills, & certification for foundational product & store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards & customer requirements.
• Create a safe working environment for all, demonstrate safe work practices.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

Basic Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter‑personal skills
• Strength basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non‑licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay and Benefits

Pay Range:-29.77

Employees may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Statement

EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, appearance, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy or other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.