Team Lead

EssilorLuxottica; Pineville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Team Lead at our Pineville, NC location. The role focuses on delivering exceptional customer service and managing key optical and lab processes to drive store success.

You will guide customers, mentor team members, and help maintain high standards for eyewear quality and safety. The position emphasizes leadership, strong communication, and a solid foundation in optics and retail operations.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience required.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Leadership and training experience preferred.
• Edging and mounting experience preferred.

Responsibilities

• Provide unsurpassed customer service.
• Assist customers with selections and recommendations; assist sales associates.
• Serve as a responsible alternate store key holder.
• In lab scenarios, ensure optical standards of finished eyewear and safety.

Skills

Retail experience

Optical knowledge

Leadership

Customer service

Communication

Sales skills

Math skills

Problem solving

Cash handling

ABO Certification

Education

HS diploma/GED

Job description

Requisition ID: 935819

Store #: 000549 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We have a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. We strive for quality care and lifelong learning to innovate in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care, and we are committed to taking care of you so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products. Discover more by following us on LinkedIn!

JOB DESCRIPTION

Overview

General Function

The Team Lead creates value in the lives of customers and patients by delivering exceptional customer service and ensuring customers and patients are delighted. Assists in achieving store success by managing key optical and lab processes and systems to achieve exceptional results.

Responsibilities

Major duties and responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed customer service
• Proactive and solution-driven with accurate execution and product knowledge
• Assist customers with selections, provide recommendations, assist sales associates
• Serve as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses and precisely place prescription in lenses
• Work with associates to strengthen knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards and customer requirements
• Create a safe working environment for all, demonstrate safe work practices
• Responsible for basic operation, cleaning and ongoing maintenance of lab tools and systems

Qualifications

Basic Qualifications

• HS diploma/GED
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

Preferred Qualifications

• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Compliance and Equal Opportunity

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.