Team Lead

LensCrafters; Kingston (MA); On-site; USD 55,159,000 - 93,842,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

LensCrafters at Macy’s is seeking a Full-Time Team Lead to deliver exceptional customer service and manage optical and lab processes to drive store success. The role combines merchandise knowledge with leadership responsibilities in a busy retail environment.

Ideal candidates bring strong optical/retail experience, solid communication skills, and familiarity with cash registers and calculators. This position offers a comprehensive total rewards package and growth opportunities.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience essential.
• Knowledge of current optical theory and merchandise.
• Strong communication and interpersonal skills.
• Experience with cash registers, computers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Provide unsurpassed customer service in Retail.
• Offer product knowledge and recommendations to customers.
• Assist sales associates with selections and sales.
• Serve as alternate store key holder.
• In Lab (if applicable), custom fits glasses and places prescriptions in lenses.
• Support staff with lens and lab process knowledge.
• Ensure eyewear meets optical standards and customer requirements.
• Maintain safe working environment and equipment.

Skills

Strong optical & retail experience

Knowledge of current optical theory &

Education

HS diploma/GED

Tools

AccuFit Digital Measurement System

Optical machinery/instruments

Job description

Requisition ID: 939315Store #: 000782 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S.

Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

Job Description

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties And Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service


• Proactive & solution driven, accurate execution & product knowledge


• Assists customers with selections, provides recommendations, assists sales associates


• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses


• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology


• Ensures finished eyewear meets optical standards & customer requirements


• Creates a safe working environment for all, demonstrates safe work practices


• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED


• Strong optical & retail experience


• Knowledge of current optical theory & merchandise


• Strong communicator & listener


• Strong inter-personal skills


• Strong basic math skills


• Sales skills


• Problem solving ability


• Familiarity with cash register, computers & calculators


• Leadership & training experience


• Edging & mounting experience


• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states


• LensCrafters Final Eyewear Inspector Certification


• LensCrafters Quality, Fitting & Adjusting Program


• Optical machinery/instruments experience


• Customer service experience


• AccuFit Digital Measurement System certification


• Knowledge of current store merchandise & lens options

Pay Range: 19.25 - 32.75

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.