Licensed Team Lead

EssilorLuxottica; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Paid time off

Job summary

EssilorLuxottica's LensCrafters within Macy's is seeking a Licensed Team Lead to deliver outstanding customer service and manage optical and lab processes. You will guide staff, assist customers with selections, and ensure accurate lens and frame services to meet prescriptions.

Qualifications include an opticianry license, strong optical knowledge, and retail sales experience. The role involves leadership responsibilities and a focus on exemplary patient care in a fast-paced retail setting.

Qualifications

• HS diploma or GED required.
• Current & valid state Opticianry license required.
• Knowledge of optical theory and merchandise required.
• Strong communication and interpersonal skills.
• Basic math, sales and problem solving abilities expected.
• Experience with edging and mounting of eyewear.
• Familiarity with cash registers, computers and calculators.

Responsibilities

• Deliver exceptional customer service in LensCrafters within Macy's stores.
• Provide product recommendations and assist sales associates.
• Assist in store operations and act as a key holder when needed.
• Ensure eyewear is dispensed and adjusted to prescription and patient needs.
• Collaborate with lab team to ensure high-quality finished eyewear.

Skills

HS diploma

GED

Opticianry license

Optical theory knowledge

Retail experience

Communication skills

Inter-personal skills

Basic math skills

Sales skills

Problem solving

Cash register/POS

Leadership training

Edging & mounting

Optical measurement experience

Education

High School Diploma or GED

Tools

AccuFit Digital Measurement System

POS system

Job description

Requisition Information

Requisition ID:942464

Store #:005202 LensCrafters

Position:Full-Time

Total Rewards:Benefits/Incentive Information

Job Overview

LensCrafters is bringing its optical retail experience to Macy's department stores in the U.S.

Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

Job Description

General Function

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient's vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED
• Current & valid state Opticianry license
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay Range:-34.14

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.