Team Lead

Chick-fil-A; Jersey City (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible scheduling

Health benefits

Reimbursement for Scholarship

Competitive pay

401K and 401K matching

401K and 401K matching

Life insurance

Job summary

A leading restaurant chain in Jersey City is seeking a Team Lead to manage daily operations and drive strategic growth. The role includes leading a team, ensuring high standards for service, and fostering a positive workplace culture. Candidates should have prior experience as a General or District Manager, excellent people skills, and a commitment to customer service. Competitive benefits include health coverage, flexible scheduling, and opportunities for professional growth.

Qualifications

• Prior experience as a General Manager or District Manager.
• Ability to work in a fast-paced environment.
• Strong commitment to superior customer service.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Ability to work in a team with shared ownership and responsibility.
• Ability to lead and encourage others.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Assist in training of new hires and act as a role model.
• Count drawers and finalize day.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Demonstrate excellent written and spoken communication.

Skills

Guest Focus

Strong people skills

Excellent communication skills

Customer service

Leadership

Job description

The Team Lead is a high-level leadership position responsible for managing day-to-day restaurant operations, driving strategic growth, and ensuring that the restaurant’s mission aligns with Chick-fil-A’s core values and standards. They’rethe face of Chick-fil-A, embodying the mission statement ofWinning Hearts Everyday. This role involves managing a team, optimizing business performance, and fostering a positive, productive workplace culture. This role ensures that Chick-fil-A’s high standards for quality, efficiency, and service are met. A Team Lead is one who consistently demonstrates our core values (Integrity, Grit and Servant's Heart) and embraces the Chick-fil-A culture. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. A Team Lead’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leads lead by example and set the tone that others will follow.

Position Type:

• Full-time

Our Benefits Include:

• A fun and challenging work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Competitive pay
• Health benefits ($450 medical, $25 dental, $25 vision)
• Reimbursement for Scholarship (Education assistance $350 per semester)
• Up to $100 transportation
• Up to $2500 CFA Scholarship
• Paid Time Off
• Travel opportunities
• Uniform allowance
• Participate in bonus plan (performance based)
• Growth opportunities for leadership and mentorship
• Meal allowance
• 401K and 401K matching
• Life insurance

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Prior experience as a General Manager or District Manager
• Guest Focus
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Ability to lead and encourage others

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.