Team Lead

Rack Room Shoes; Fayetteville (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead in Fayetteville to supervise daily store operations and ensure strict policy compliance. You will guide staff, train associates, and assume full responsibility in the Store Manager’s absence, driving sales and service excellence.

This role emphasizes safety, customer experience, POS oversight, inventory, payroll, merchandising, and loss prevention, with opportunities for full or part-time management status.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• The Team Lead assists in supervising and managing all day-to-day store operations while ensuring 100% compliance with company policies and procedures.
• Provides leadership, guidance and training to staff via direction from Store Manager and Assistant Store Manager.
• In the absence of Store Manager and Assistant Manager, assumes full responsibility for all store operations.
• Strives to meet and exceed sales, service and operational objectives.
• Ensure safety and welfare of employees and customers; create excellent customer shopping experience.
• Manage POS transactions, loyalty, discounts, refunds and opening/closing procedures.
• Oversee inventory control, pricing changes, markdowns, singles, damaged merchandise and physical inventory.
• Oversee merchandising, signage, and housekeeping; ensure visual standards and promotions are followed.
• Manage payroll, scheduling, budget compliance and time/attendance.
• Train and develop direct reports and reinforce customer service standards.
• Handle loss prevention and protect company assets; strive for seamless daily operations.

Job description

Job Description Summary

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/