Team Lead

Rack Room Shoes/Off Broadway Shoe Warehouse; Sanford (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes in Sanford, NC seeks a Team Lead to supervise day-to-day store operations and guide staff under direction from the Store Manager. The role focuses on achieving sales, service and operational objectives with strong leadership in a fast-paced retail environment.

The Team Lead may be full- or part-time, providing training, supervision, and accountability for customer experience and store performance.

Qualifications

• Primary responsibility is the safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Manage customer issues with urgency and satisfaction.
• Process POS transactions per policy including sales, discounts and refunds.
• Loyalty program management and open/closing procedures.
• Inventory control including shipping, receiving, price changes and markdowns.
• Conduct physical inventory counts and reconciliation.
• Merchandising and visual presentation per company standards.
• Schedule payroll and track time/attendance.
• Train and develop direct reports; reinforce customer service standards.
• Loss prevention to protect assets.
• Understand daily store operations.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Handle POS transactions per policy and procedures.
• Manage inventory and price changes.
• Merchandise placement and visual presentation.
• Schedule and payroll accuracy.
• Train and develop staff to uphold service standards.
• Protect assets through loss prevention.
• Achieve daily operations objectives.

Skills

Leadership

Communication

Management

Job description

Job Description Summary

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Benefits Information: https://rackroomshoes.hrbenefits.net/