Team Lead

United FP; Enid (OK); On-site; USD 18,000 - 26,000; Full time

Job summary

United PF is seeking a Team Lead to support club operations and deliver an exceptional member experience in the Judgement Free Zone. You will help train teammates, assist with daily tasks, and ensure a welcoming environment for all members and guests.

As a Team Lead, you’ll work under the Club Manager/Assistant Manager, handle member issues, and uphold core values while contributing to a positive, energetic club culture in Enid, OK.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED required.
• Excellent customer service skills and member care.
• Self-starter with enthusiasm for creating the best member experience.

Responsibilities

• Assist in maintaining a welcoming environment for members and guests.
• Support training and direction from Club Manager for staff roles.
• Provide backup support to Club Manager as needed.
• Resolve member and teammate issues or concerns.
• Lead by example to deliver exceptional service and uphold core values.
• Assist in club operations and administrative tasks as directed.

Skills

Customer Service

Problem Solving

Team Leadership

Communication

Organizational Skills

Education

High School Diploma/GED

Job description

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

ORGANIZATION OVERVIEW

Reports To: Club Manager/Assistant Manager

FLSA Classification: Hourly/Non-Exempt

THE OPPORTUNITY

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived!

United PF is dynamic, growing and continually evolving. If you thrive in a changing environment and have a passion for people, then United PF may be the place for you. A role with United PF Partners is an opportunity to be a part of something special. If you would love working for a rapidly‑growing company that changes people’s lives for the better each and every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You'll Be Doing

We are looking for a motivated individual to join our team as an Team Lead and grow into a greater opportunity with United PF. The Team Lead will be responsible for assisting in oversight of club operations to ensure members have an exceptional experience in the Judgement Free Zone. We want to give you the tools to succeed and work for a company that thrives in a competitive environment and lives its Core Values. What are our Core Values, you might ask? They are: We Win Together| Be Better Every Day| Be Kind & Respectful| Do the Right Thing| and Everyone Matters

• Assists in maintaining a welcoming environment for members, potential members, and other guests by ensuring teammates provide outstanding member service
• Supports training with direction and guidance from Club Manager of teammates for member service, fitness trainer, and overnight positions in conjunction with the Club Manager or Assistant Manager
• Assists with administrative tasks related to Club Manager and Assistant Manager job functions
• Provides backup support to Club Manager as needed to serve as the manager on duty
• Resolves member and teammate issues or concerns.
• You will inspire teammates to deliver +1% service to build Raving Fans and operational excellence
• Able to be a member champion of the club and support all member desk related activities to include:
  • o Key holder
  • o Check members into the system
  • o New member sign-up
  • o Prospective member tours
  • o Report concerns with club equipment
• Supports cleanliness standards to enhance the member experience
• Assist in ordering of supplies using specific budget based on club requirements

What You'll Bring to the Table:

• Must be a minimum of 18 years of age
• High School Diploma/GED equivalent
• Excellent Customer Service skills with a high degree of member care and awareness
• Self‑starter, motivated and enthusiastic about creating the best experience for members
• Great listener with the ability to problem solve
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment

Physical Demands:

• Must be able to occasionally lift up to 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, balance, stoop, kneel, or crouch

About United PF

United PF (“UPF”) is the largest developer and operator of fitness clubs under the Planet Fitness brand. United PF operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members across more than 160 clubs. UPF is diversely positioned across 14 states – Arizona (37 clubs) and Texas (24 clubs) represent its two largest markets – and multiple market types ranging from urban metro to small markets. The Company was formed in 2016 via the merger of five Planet Fitness franchisee platforms and has grown through consistent organic site development and four additional tuck‑in acquisitions. United PF is headquartered in Austin, Texas.

United PF is owned by American Securities, a leading U.S. private equity firm that invests in market‑leading North American companies with annual revenues generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and based in New York with an office in Shanghai.

About Planet Fitness

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States by number of members and locations. As of June 30, 2020, Planet Fitness had more than 15.2 million members and 2,059 stores in 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia. The Company's mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non‑intimidating environment, which we call the Judgement Free Zone®. More than 95% of Planet Fitness stores are owned and operated by independent business men and women.

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. As one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself."