Team Lead

Rack Room Shoes; Citrus Heights (CA); On-site; USD 30,000 - 45,000; Part time

Job summary

Rack Room Shoes is seeking a Team Lead for its store in Citrus Heights, California. The Team Lead plays a critical role in supervising store operations and ensuring compliance with company policies. Responsibilities include managing inventory, training staff, and delivering excellent customer service. This position may be part-time.

The ideal candidate will possess strong communication skills, managerial experience, and a commitment to maintaining high service standards, contributing to a positive shopping experience for customers.

Qualifications

• Must pass an approved background check.
• Proficient communication in verbal and written forms.
• Strong managerial and organizational capabilities.

Responsibilities

• Supervise and manage daily store operations.
• Ensure safety of employees and customers.
• Provide leadership and training to staff.
• Handle customer issues effectively.
• Manage inventory control procedures.

Skills

Effective verbal and written communication skills

Managerial skills

Organizational skills

Job description

Job Description Summary

The Team Lead assists in supervising and managing all day‑to‑day store operations while ensuring 100% compliance with all established Company policies and procedures. Provides leadership, guidance, and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service, and operational objectives. The Team Lead may be a full or part‑time management employee.

Duties and Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish, and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customers.
• All POS terminal transactions in accordance with policy and procedure: Sales, Discounts and Refunds, Loyalty, Open/Closing procedures.
• Inventory Control responsibilities to include adherence to all policies and procedures regarding Shipping and Receiving, Price Management (Price Changes, Markdowns, etc.), Singles, Damaged Merchandise, and Conducting a Physical Inventory.
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards for Merchandise Placement, Sales floor maintenance and housekeeping, and Promotional event directions, materials, and signage.
• Payroll Control responsibilities to include adherence to all policies and procedures regarding Scheduling, Payroll budget compliance, Time & Attendance.
• Training and Development of direct reports with adherence to all policies and procedures regarding Utilization of all available training tools and Consistent reinforcement of customer service standards.
• Loss Prevention responsibilities to include adherence to all policies and procedures regarding the protection and control of all Company assets.
• Work towards a complete understanding of managing all day‑to‑day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Location & Status

Off Broadway Shoe Warehouse, 30040 (Part‑time). Rack Room Shoes, 3059 – Marketplace at Birdcage, 6100 Birdcage Centre Ln Ste 121. Citrus Heights, California, US.

Equal Employment Opportunity

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation, and benefits.