Team Coordinator

JEVS Human Services; Philadelphia (Philadelphia County); On-site; USD 52,000 - 76,000; Full time

Job summary

JEVS Human Services in Philadelphia seeks a START Coordinator to lead community-based assessment, crisis prevention, planning, and therapeutic coordination for individuals with IDD and mental health needs. You will stabilize clients in crisis, coordinate supports, and collaborate across systems using trauma-informed START practices.

This role offers ongoing professional growth through trainings and supervision, empowering you to make a lasting difference for families and communities served by

Qualifications

• Experience providing community-based assessments and crisis prevention.
• Ability to coordinate therapeutic services across multiple systems.
• Familiarity with trauma-informed care principles in integrated service delivery.

Responsibilities

• Lead clinical coordination and support for a caseload of individuals with IDD and dual diagnoses.
• Develop and implement CSCPIPs using strengths-based approaches.
• Collaborate with families, caregivers, and external providers for integrated care planning.
• Provide 24/7 on-call crisis response and post-crisis debriefing.

Skills

Community-based assessment

Crisis prevention

Therapeutic coordination

Cross-system collaboration

Trauma-informed care

Tools

EMR systems

Job description

When you love what you do, it’s not a job—it’s a calling. At JEVS, we help the people we serve lead self-determined, connected, and fulfilling lives that strengthen themselves, their families, and their communities. Our team is more than 1,500 strong, serving the Greater Philadelphia community for over 85 years. Our programs are designed to help individuals gain independence and economic security. We believe everyone deserves access to jobs, educational opportunities, and vital services.

The START Coordinator serves as a key clinical team member—providing community-based assessment, crisis prevention, planning, and therapeutic coordination. You’ll help stabilize individuals in crisis and strengthen natural systems of support, reducing the need for emergency interventions or out-of-home placements.

This role offers the opportunity to lead person-centered planning, build cross-system collaboration, and apply trauma-informed care principles within an integrated service delivery model. You will make a lasting difference in the lives of individuals and families while continuing to grow professionally within a supportive clinical team environment.

Responsibilities:

Clinical Coordination & Support

• Manage a caseload of 20-30 individuals with dual diagnoses (IDD and behavioral/mental health needs).
• Develop individualized Cross-Systems Crisis Prevention and Intervention Plans (CSCPIPs) using strengths-based, trauma-informed approaches.
• Conduct assessments and interventions in collaboration with the clinical team and natural support systems.
• Determine and coordinate additional therapeutic supports such as coaching and respite services.

Systems Integration & Community Collaboration

• Serve as a clinical liaison across systems (behavioral health, developmental services, medical, educational, and emergency services).
• Maintain strong relationships with families, caregivers, and external providers to promote integrated care planning.
• Facilitate interdisciplinary support meetings to ensure consistent and coordinated service delivery.

Crisis Response & On-Call Support

• Share in the 24/7 on-call rotation, providing timely telephonic (within 1 hour) and face-to-face (within 2 hours) crisis response.
• Offer real-time support and post-crisis debriefing to individuals, families, and system partners.
• Collaborate with leadership during emergency situations, ensuring adherence to trauma-informed practices and START protocols.

Documentation & Compliance

• Ensure timely and accurate documentation in the START Information Reporting System (SIRS) and agency EMR systems.
• Track service outcomes and contribute to ongoing quality improvement initiatives.
• Support admissions, discharges, and transitions within START Resource Centers or community settings.

Professional Growth & Training

• Participate in internal trainings, CEUs, and clinical conferences related to IDD, mental health, trauma, and crisis intervention.
• Contribute to team-based learning, reflective supervision, and fidelity to the START model.
• Obtain and maintain required certifications (START Coordinator, CPR, First Aid, Mental Health First Aid, etc.).