Team Captain/Supervisor (Housekeeping) (Club/Luxury) - The Historic Cavalier Hotel

Gold Key PHR; Virginia Beach (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Team Captain Supervisor to lead the housekeeping team at their Empyrean levels. In this dynamic role, you'll ensure that your team meets established standards and deadlines while fostering a positive work environment. Your leadership will be crucial in training and coaching staff, maintaining cleanliness, and upholding the highest quality assurance processes. If you're passionate about hospitality and have a knack for organization and communication, this opportunity is perfect for you to make a significant impact in a vibrant team setting.

Qualifications

• Minimum one year of experience in a Housekeeping role is required.
• Strong organization and time management skills are essential.

Responsibilities

• Oversee housekeeping team and ensure standards are met.
• Train and coach Room Attendants using approved materials.

Skills

Organization

Attention to Detail

Time Management

Effective Communication

Coaching Skills

Leadership Skills

Basic Computer Knowledge

Job description

Overview

The Team Captain Supervisor/Empyrean will be responsible for the oversight of the housekeeping team assigned to the Empyrean levels. The Team Captain/Supervisor Empyrean will ensure that the team is meeting all deadlines and performing to established standards. The Team Captain/Supervisor Empyrean will work closely with the Housekeeping Manager(s) on projects and processes.

Responsibilities

Level One

Know your job.

• Complete job skills training and possess a clear knowledge of the job.
• Know property standards (SSI) and room types.
• Listen attentively in Pre-shift and ask for clarification of assignments and expectations.

Be on time.

• Read your schedule, follow attendance guidelines, and report to work on time, and in the proper uniform.
• Follow clock in and out procedures.

Be on stage.

• Maintain a friendly, approachable, always willing to assist attitude.
• Follow property personal appearance and uniform standards, be well-groomed, practice good personal hygiene.
• Use approved verbiage and scripting when interacting with all guests.
• Follow proper procedure and scripting when entering a guest room.

Serve.

• Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company’s service culture, “The Keys to Making it Right.”
• Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role.

Work smart.

• Use the Room Attendant Boards with instructions for sequence, special requests, and clean types to complete an inspection on each room after it has been cleaned.
• Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants need your assistance or guidance.
• Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are clean and set to documented SSI before turning over for occupancy.

Use your tools.

• Ensure cart or caddy (if applicable) is set up to standard.
• Use the approved tools and checklists to complete assigned tasks.
• Collect room assignment sheets from Room Attendants to ensure all rooms have been cleaned, inspected, and all deficiencies recorded have been resolved.

Measure Up.

• Ensure the inspection and turn over of clean guest rooms that meet or exceed quality and efficiency standards of the department.

Respect the space.

• Keep your work area, cart, and closets clean and organized.
• Report and ensure resolution of any deficiencies in rooms or public areas promptly.

Be safe.

• Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:

• Cooperate with other Associates and supervisors striving to create a positive work environment.
• Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

Qualifications

Type Qualification Skill: Excellent organization, attention to detail, and time management skills required.
Skill: Effective communication, coaching, and leadership skills required.
Experience: A minimum of one year prior experience in a Housekeeping role.
Skill: Ability to make occasional decisions which are generally guided by established policy and procedures.
Experience: Knowledgeable with the quality assurance process and the Hilton brand standards.
Experience: Experience with guest resolution techniques and guest-facing communication.
Skill: Basic computer knowledge required.
Skill: Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.