Team Captain (Shift Leader)

Rally House; San Francisco (CA); On-site; USD 21,000 - 25,000; Part time

Job summary

Rally House in San Francisco is seeking a Team Captain to guide the store floor, energize the team, and deliver exceptional guest experiences. You will set the pace during shifts, provide direction, and model service behaviors that reflect our hometown sports passion.

Responsibilities include onboarding, coaching, prioritizing tasks, merchandising leadership, and ensuring consistent service coverage. This role supports promotions and local events while driving sales through guest-first execution.

Qualifications

• Clear and confident communication skills, including coaching and feedback.

Responsibilities

• Onboard and train new team members; maintain a high-energy store culture and model service behaviors.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts; serve as a go-to resource for basic operational questions.
• Lead merchandising activities: recovery, replenishment, and fixture resets while upholding standards.
• Lead the floor to ensure service coverage, reinforce service model and handle escalated guest concerns.
• Drive sales through guest focus and promotions; coach team to maximize opportunities.

Skills

Communication

Coaching and Feedback

Retail Operations

Customer Service

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home. Job Description The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.

Competencies

• Social: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.
• Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.
• Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.
• Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.

Responsibilities

• People Support onboarding and training of new team members. Help maintain a high-energy, high-commitment store culture. Model service behaviors and standards consistently. Provide in-the-moment coaching and feedback to team members.
• Operations Prioritize and delegate tasks during shifts to ensure execution. Serve as a go-to resource for basic operational questions. Validate completion of daily operational routines. Escalate operational risks and gaps to leadership quickly.
• Merchandising Lead recovery, replenishment, and fixture resets during shifts. Ensure merchandising standards are maintained throughout the day. Guide Teammates on visual standards and product placement. Support visual transitions and floor sets.
• Service Lead the floor to ensure service coverage and prioritize guests. Reinforce the Party service model and behaviors. Handle escalated customer concerns with confidence and professionalism. Monitor service execution and adjust staffing or focus as needed.
• Results Drive sales during assigned shifts through guest focus and urgency. Coach team members to maximize guest opportunities. Support execution of promotions, hot markets, and events.

Skills and Knowledge

• Ability to prioritize, delegate, and execute in a fast-paced environment, Clear and confident communication skills, including coaching and feedback, Enthusiastic attitude with a passion for sports and retail, Understanding of retail operations, service standards, and visual merchandising.

Qualifications

• Must be at least 18 years of age.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Physical Requirements

• Must be able to stand and walk for extended periods of time.
• Ability to lift up to 50 pounds.
• Ability to bend, reach, and climb ladders.

Pay Range

$14.75 - $17.50

We're fans, just like you!

In order to provide customers with the best experience possible, we hire team members who share the same passion for sports as our customers. We encourage our team members to show their team spirit, so customers feel welcome to strike up a conversation about their favorite team, the latest game or even their favorite rivalry! We want to be more than just another sports store, and our team members help us stand apart from the competition.