Team Captain (Shift Leader)

Rally House; Massachusetts; On-site; USD 23,000 - 27,000; Part time

Job summary

Rally House is seeking a Team Captain to guide the store floor, energize the team, and ensure engaging guest experiences. This role sets pace, communicates clearly, and acts with urgency to keep operations running smoothly.

The ideal candidate has 1–2 years of retail experience, is 18+, and can work 10–20 hours weekly including day, night, weekend, and holiday shifts. Physicality includes standing and lifting up to 50 pounds.

Qualifications

• 1–2 years of retail experience.
• Must be at least 18 years old.
• Ability to work 10–20 hours per week including days, nights, weekends, holidays.
• Physical ability to stand and lift up to 50 pounds.

Responsibilities

• Onboard and train new team members.
• Maintain high-energy store culture.
• Model service behaviors and standards.
• Provide on-the-spot coaching to teammates.
• Prioritize and delegate tasks during shifts.
• Guide merchandising standards and floor sets.
• Lead service coverage and handle escalated concerns.
• Drive sales and support promotions and events.

Skills

Leadership

Communication

Retail experience

Customer service

Visual merchandising

Coaching

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.

Competencies

• Social: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.
• Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.
• Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.
• Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.

Responsibilities

People Support:

• onboarding and training of new team members
• Help maintain a high-energy, high-commitment store culture
• Model service behaviors and standards consistently
• Provide in-the-moment coaching and feedback to team members

Operations:

• Prioritize and delegate tasks during shifts to ensure execution
• Serve as a go-to resource for basic operational questions
• Validate completion of daily operational routines
• Escalate operational risks and gaps to leadership quickly

Merchandising:

• Lead recovery, replenishment, and fixture resets during shifts
• Ensure merchandising standards are maintained throughout the day
• Guide Teammates on visual standards and product placement
• Support visual transitions and floor sets

Service:

• Lead the floor to ensure service coverage and prioritize guests
• Reinforce the Party service model and behaviors
• Handle escalated customer concerns with confidence and professionalism
• Monitor service execution and adjust staffing or focus as needed

Results:

• Drive sales during assigned shifts through guest focus and urgency
• Coach team members to maximize guest opportunities
• Support execution of promotions, hot markets, and events

Skills and Knowledge

• Ability to prioritize, delegate, and execute in a fast-paced environment,
• Clear and confident communication skills, including coaching and feedback,
• Enthusiastic attitude with a passion for sports and retail,
• Understanding of retail operations, service standards, and visual merchandising

Qualifications

• Must be at least 18 years of age
• 1-2 years of retail experience
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Pay Range $17.00 - $19.50

We're fans, just like you! In order to provide customers with the best experience possible, we hire team members who share the same passion for sports as our customers. We encourage our team members to show their team spirit, so customers feel welcome to strike up a conversation about their favorite team, the latest game or even their favorite rivalry! We want to be more than just another sports store, and our team members help us stand apart from the competition.