Team Captain

Rally House; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Rally House in Toledo, OH is seeking a Team Captain to lead daily store operations on-site. This full-time role supports scheduling, task delegation, and ensures policies and visual standards are followed while greeting customers and guiding them to the right gear.

You will help manage inventory, restocking, merchandising, and participate in opening/closing, training new team members, and collaborating with store leadership to hit sales targets and build a welcoming, sports-driven shopping

Qualifications

• Retail operations and customer service skills for a welcoming store environment.
• Team leadership and collaboration to guide associates and support training.
• Organization and merchandising abilities for restocking, inventory, and visual standards.
• Strong communication and interpersonal skills with customers, peers, and leadership.
• Ability to work a flexible full-time schedule including evenings, weekends, and holidays.
• Interest in sports and fan culture with enthusiasm for Rally House products and experiences.
• Basic math and computer skills to support POS use and routine store reporting.

Responsibilities

• Greet and assist customers on the sales floor and promote products to drive sales.
• Help supervise team members, delegate tasks, and support training.
• Assist with scheduling, opening/closing procedures, and store operations.
• Maintain store cleanliness and merchandising standards; restock as needed.
• Collaborate with store leadership to achieve sales targets and performance goals.

Skills

Retail operations

Customer service

Team leadership

Merchandising

Communication

Flexibility

POS proficiency

Hospitality experience preferred

Tools

POS system

Job description

Company Description

Rally House is a specialty retail company where fans celebrate the teams, traditions, and communities they love. The company offers a wide selection of locally inspired apparel, gifts, and home décor representing NCAA, NFL, MLB, NBA, NHL, and MLS teams. Team members help create memorable in-store experiences that bring fans closer to the moments and teams they care about most. Rally House promotes an energetic, sports-focused work environment that can include event tickets, athlete visits, on-site broadcasts, and championship celebrations. Employees also benefit from friendly competitions, social events, and opportunities for growth through leadership training and development programs.

Role Description

The Team Captain is a full-time, on-site leadership role based in Toledo, OH, responsible for supporting daily store operations and driving an engaging fan experience. This role assists in supervising team members on the sales floor, helping with scheduling, task delegation, and ensuring company policies and visual standards are followed. The Team Captain helps greet and assist customers, recommends products, and promotes current merchandise and team gear to build sales and loyalty. Day-to-day responsibilities include helping maintain store cleanliness, managing inventory processes such as restocking and merchandising, and supporting opening and closing procedures as assigned. The role also contributes to training new team members, reinforcing a positive, inclusive culture, and collaborating with store leadership to achieve sales targets and performance goals.

Qualifications

• Retail operations and customer service skills, including assisting customers, handling transactions, and maintaining a welcoming store environment.
• Team leadership and collaboration skills, such as guiding associates, delegating tasks, and supporting training and development.
• Organization and merchandising abilities, including restocking, inventory support, and maintaining visual standards.
• Communication and interpersonal skills for interacting with customers, peers, and leadership in a professional and respectful manner.
• Ability to work a flexible full-time schedule, including evenings, weekends, and holidays as needed for retail operations.
• Interest in sports, local teams, and fan culture, with enthusiasm for promoting Rally House products and experiences.
• Basic math and computer skills to support point-of-sale use and routine store reporting.
• Prior retail or hospitality experience is preferred but not required; willingness to learn and grow into expanded responsibilities is essential.