Team Account Coordinator - OEM Team

Siemens; Rolling Meadows (IL); On-site; USD 45,000 - 77,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Siemens is seeking an Account Coordinator for the OEM Team to manage assigned accounts via email, handle price and availability inquiries, and route more complex issues to specialists when needed.

You will work with customers, suppliers, and affiliates to resolve discrepancies, RGA’s and credits, and ensure timely shipping and tracking. A basic knowledge of order entry is a plus.

Qualifications

• High school diploma or GED required.
• 3+ years of practical customer support in industrial, construction, mechanical or electrical fields.
• Experience processing freight claims, returns, call tags, credits and debits.
• Strong data analysis and problem-solving skills.
• Proficiency with Microsoft Office and SAP, COMPAS and SalesForce.
• Authorized to work in the US without sponsorship.

Responsibilities

• Respond to and resolve problems quickly with excellent customer service.
• Use email and SieSales to communicate with customers, suppliers, and affiliates.
• Manage shipping discrepancies from start to finish.
• Resolve CAIDs for assigned accounts promptly.
• Process non-complex change orders.
• Collaborate with stakeholders to release open orders on time.

Skills

Customer support

Data analysis

Problem solving

Microsoft Office

SAP

COMPAS

SalesForce

Attention to detail

Education

High school diploma or GED

Associate or Bachelor’s in general business

Tools

SAP

COMPAS

SalesForce

Microsoft Excel

Job description

Job Family: Electrical Products

Req ID: 518512

Position Title: Account Coordinator – OEM Team

Location: Peachtree Corners, GA, Harleysville, Rolling Meadows, IL, Mexico

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The OEM Team Account Coordinator is responsible for managing all aspects of their assigned accounts, recognizing when to escape customer issues, and supporting customers with price and availability, simple product information and referral to appropriate specialist for technical support and/or problem resolution when warranted.

Account Coordinators on the OEM Team work primarily through email correspondence with specifically assigned accounts and are responsible for all interactions with their assigned customers, including discrepancy resolution, RGA’s and credits, shipping and tracking follow-up, escalations, and CAID resolution. A basic knowledge of order entry processes is a plus.

You will make an impact with the following responsibilities:

• Respond and resolve problems in a timely and accurate manner while providing excellent customer service.


• Utilize email and SieSales to directly communicate to customers, suppliers and affiliates.


• Manage shipping discrepancies issues, from inception to completion.


• Manage and resolve CAIDs associated with the assigned accounts in a timely manner.


• Process non-complex change orders.


• Follow up and engage stakeholders as required until the expected release date for open orders are addressed accordingly.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• High school diploma or GED.


• 3 plus years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.


• Prior knowledge of processing freight claims, returns, call tags, credits and debits.


• Strong data analytical and problem-solving skills in identifying patterns and trends.


• Proficient with Microsoft Office Suites, SAP, COMPAS and SalesForce


• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications:

• Associate degree or bachelor’s degree in general business


• Strong knowledge of SAP, COMPAS, SalesForce, and Excel.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $44,982 – $77,112. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#Hybrid #LI-AB1 #transformtheeverydaywithus #siemens #OEMtaccountcoordinator #electricalproducts

$44,982 $77,112

Organization: Smart Infrastructure

Job Type: Full-time

Category: Sales