Teaching Assistant: Cloud Support Specialist

Correlation One Inc.; Mississippi; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to shaping the AI economy by developing essential workforce skills. As a Teaching Assistant: Cloud Support Specialist, you will play a pivotal role in guiding learners through their educational journey, ensuring they grasp complex concepts and gain confidence in their abilities. Your expertise in cloud technologies and outstanding communication skills will help foster a supportive learning environment, empowering individuals from diverse backgrounds to thrive in technical roles. This is a unique opportunity to make a lasting impact while working remotely with a passionate team committed to inclusivity and growth.

Qualifications

• 3-5 years of experience in Cloud Support or related fields.
• Empathy and patience for working with diverse learners.

Responsibilities

• Support learners in virtual training programs through various channels.
• Facilitate discussions and provide timely feedback to enhance learning.

Skills

Cloud Support

Software Engineering

Networking

DevOps

Empathy

Team Management

Communication Skills

Education

AWS Cloud Practitioner Certification

CompTIA Network+ Certification

CompTIA Linux+ Certification

Tools

Slack

Zoom

Job description

Teaching Assistant: Cloud Support Specialist

Remote

Correlation One develops workforce skills for the AI economy

Enterprises and governments work with us to develop talent and close critical data, digital, and technology skills gaps. Our global programs, including training programs and data competitions, also empower underrepresented communities and accelerate careers.

Our mission is to create equal access to the data-driven jobs of the future. We partner with top employers and government organizations to make that a reality, including Amazon, Coca-Cola, Johnson & Johnson, the U.S. State Department, and the U.S. Department of Defense.

Our skills training programs are 100% free for learners and are delivered virtually by industry experts to minimize traditional barriers to career advancement. We take pride in fostering supportive, human-led, group learning environments that build technical proficiency and confidence in participants.

Join us and let's shape the AI Economy together!

Your impact

Teaching Assistants (TAs) play a critical role in supporting ~25-30 Learners (as part of a larger class) in Correlation One’s virtual training programs. During that time, TAs will be expected to provide both synchronous and asynchronous support to Learners, ensuring their learning, comprehension, and retention of program content.

We are currently adding Teaching Assistants: Cloud Support Specialist to our Expert Network, in anticipation of projects that will launch this year and next year. This is a proactive hiring effort, where you will participate in our interview process and be added to our Expert Network. Once approved for our Expert Network, our team will be able to share various opportunities for you to support projects, programs, and our learners.

A day in the life

• Attend and proactively engage in the mandatory Pre-Program TA Onboarding. Dates and times will be announced.
• Monitor appropriate Slack channels (#c1-TA, #live-chat, #extra-help, and other relevant channels) for Learner questions and answer them promptly.
• Check-in with Learners after each live session by asking how they’re feeling about the content, if they have any questions, or if there is anything that they need further clarity.
• Facilitate breakout rooms during lecture time, when applicable.
• Assist in keeping the session progressing should the Lead Instructor experience technical difficulty or is otherwise unable to deliver the lecture.

Expectations during days of no live sessions:

• Monitor appropriate Slack channels for Learner questions and answer them within 24 hours.
• Foster discussion by posing questions of your own and sharing relevant links in the #resources channel or in other appropriate Slack channels.
• Use the #c1-TA channel to share any important information during a lecture that needs the attention of Correlation One staff or fellow Expert Network staff.
• Review content materials (including lab, projects, extended cases, etc.) for the next lecture to ensure you are prepared to answer Learner questions.
• Hold up to six (6) Individual Office Hours via Zoom with Learners in the program so they can ask any additional questions or get support as necessary.
• Grade Learner submissions of exercises and projects within seven (7) days of submission.
• Support continuous program improvement by providing thoughtful feedback to Correlation One team via Weekly Write Ups.
• Submit weekly write-ups summarizing the week’s accomplishments and challenges and provide insights on each Learner. This is due by Sunday at 8:00pm ET each week.
• Attend and participate in the weekly staff meeting with Correlation One team and other Expert Network staff.
• Attend all scheduled meetings with your camera on, ensuring active engagement and professional presence.

Your expertise

• 3-5 years of professional work experience in Cloud Support, Cloud Engineering, Software Engineering, Networking, DevOps, etc.
• A desire to support students in expanding their careers in technical roles
• Empathy, flexibility, patience; passion for working with diverse learners who are new to content
• Outstanding team and people management skills; exemplary written and verbal communication skills
• Ability and willingness to understand and use new learning and content management systems
• Certification in AWS Cloud Practitioner, Comp TIA Network+, and Comp TIA Linux+

Where you are

• This role is remote.

Compensation

• The compensation range for this position is specific to location and takes into account the wide range of factors that are considered in making compensation decisions. These factors include (but are not limited to) location, experience, education and skill sets.

Correlation One’s Commitment

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment.

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [e-mail].