Teach, Learn, & Tech Spec II

Universities of Wisconsin; Milwaukee (WI); On-site; USD 58,000 - 68,000; Full time

Job summary

University of Wisconsin–Milwaukee CASL seeks a Learning Technology Consultant to support instructors in integrating educational technologies across online, hybrid, and in‑person courses.

You will design accessible digital materials, provide training, and troubleshoot issues while advancing universal design for learning and inclusive teaching practices within the university's learning environments.

Qualifications

• Bachelor’s degree in Education Technology, Curriculum and Instruction, Information Technology, Education, or a related field.
• Two years of experience with a university Learning Management System (LMS).
• Three years of customer service experience.

Responsibilities

• Provide hands-on support to instructors and staff for learning technologies (Canvas, Zoom, Kaltura) across online, hybrid, and in-person modalities.
• Develop and maintain accessible digital instructional materials and resources.
• Offer training, troubleshooting, and support to ensure effective use of instructional technologies and accessibility standards.
• Collaborate on university-wide initiatives to advance teaching and learning across physical and digital environments.

Skills

Customer service

LMS experience

Communication

Education

Bachelor’s degree in Education Technology, Curriculum and Instruction, Information Technology, Education, or related field

Tools

Canvas LMS

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title:

Teach, Learn, & Tech Spec II

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Teach, Learn, & Tech Spec II

Job Duties:

The Learning and Technology Consultant supports instructors and staff in effectively integrating educational technologies(such as Canvas, Kaltura, and Zoom)into online, hybrid, and in‑person teaching. This role enhances instructional design, develops high‑quality and accessible digital materials, and strengthens student engagement. Key responsibilities include providing training, troubleshooting technology issues, creating instructional resources, and ensuring digital accessibility across courses and content. Thepositionalso contributes to university‑wide initiatives that advance teaching and learning in both physical and digital learning environments.

Key Responsibilities Include:

• Technical Support: Provide hands‑on assistance with learning technologies (Canvas, Zoom, Kaltura) and assistive tools (screen readers, captioning software); troubleshoot technical and accessibility issues; support effective use of instructional technologies across modalities; and respond to Neurons support tickets with timely, effective resolutions.

• Accessibility & Compliance: Design, develop, and remediate instructional materials to meetaccessibility standards (including WCAG); conduct accessibility audits and testing; and ensure alignment with Universal Design for Learning (UDL) principles.

• Resource Creation: Develop andmaintaindigital accessibility training materialsincluding guides, reference manuals, online modules, and templatesto support faculty and staff.

• Consultation & Training: Provide one‑on‑one coaching, lead workshops, and create training resources focused on best practices in digital accessibility and instructional technology.

• Knowledge Maintenance: Stay current with UDL principles, accessibility regulations, and emerging trends in instructional technology across in‑person, blended, and online learning environments.

Key Job Responsibilities:

• Designs, develops, or recommends multimedia learning materials. Facilitates communications with multimedia service providers to ensure instructional needs are met

• Designs, develops, organizes, maintains, and consults on instructional materials, activities, curricula, and assessment resources in accordance with current pedagogical practices, cognitive/learning science, and design tools and methods

• Designs, develops, and delivers faculty development and engagement programs and activities

• Researches, designs, and/or acquires learning resources, technologies, materials, and/or processes to support learning

• Provides training and technical support directly to learners in settings such as classrooms, labs, clinics, and distance learning mediums

• Provides consultation, training, and/or support for learning technology tools and platforms

• Analyzes, tests, troubleshoots, resolves issues, and provides feedback regarding learning technologies

• Collects, organizes, interprets, and disseminates data to identify instructional program needs and enhance effectiveness

• Designs and develops engaging, effective learning experiences which may be face‑to‑face, blended, and/or online

Department: The Center for Advancing Student Learning (CASL) at the University of Wisconsin–Milwaukeeis the university’s central hub for supporting excellence in teaching and learning. CASL empowers instructors and students by promoting innovative, evidence‑based teaching practices, advancing educational technology, and fostering inclusive, high‑impact learning experiences across all modalities. The center provides collaborative professional development, strategic digital‑tool integration, and instructional support designed to enhance student engagement and success. As a unified resource for teaching, online learning, and distributed education, CASL champions flexible, accessible, and student‑centered approaches that reflect the diverse needs of UWM’s academic community. Through strong partnerships, responsive support, and a commitment to continuous improvement, CASL works to cultivate a future‑ready teaching and learning environment where all students can thrive.

Compensation: $57,500- $67,500/annually.Salarywill bedeterminedbyfinalist’sexperience, training, education, and equity-based factors.

Required Qualifications:

• Bachelor’s degree inEducation Technology, Curriculum and Instruction, Information Technology, Education, ora relatedfield.

• Two years of experience with a university LearningManagementSystem (LMS)

• Three years of customer service experience

Preferred Qualifications:

• Master’s degree inInstructional Design and Technology, Curriculum and Instruction, Higher Education Administration, Education Technology, ora relatedfield.

• Evidence of excellent interpersonal communication skills

• Evidence of troubleshooting in Canvas LMS

• Demonstrated understanding or work with digital accessibility laws

Contact Information:

Emily Jensen

[e-mail]

Reasonable Accommodations
Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [e-mail] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWMis a State agency and subject to Wisconsin’s Open Records Law.UWMwill not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBCand Reference Check Policy
Employment will require a criminal background check.UWMtakes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For theUWMAnnual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at [phone] for a paper copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.