TCSEPP Coordinator (Case Manager): Social Work Research & Public Service - UTK

University of Tennessee, Knoxville; Milan (TN); Hybrid; USD 43,000 - 58,000; Full time

Job summary

The University of Tennessee Knoxville’s College of Social Work seeks a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Based in Gibson County, TN, the role supports non-custodial parents to overcome barriers to employment, promote stability, and foster active parenting.

Responsibilities include case management, partner collaboration, and outreach. This is a grant-funded position contingent on funding; hybrid travel is required within Gibson County and

Qualifications

• Two years of customer/client case management experience; degree may be waived with two additional years.
• Bachelor’s Degree required.
• Must have valid driver’s license and automobile with continuous coverage.
• Proficiency with Microsoft Office.
• Experience with data management systems.

Responsibilities

• Determine participant eligibility and assess barriers; refer for identified needs.
• Develop individual action plans and provide one-on-one case management.
• Maintain accurate records in TCSES, Apricot, Excel, etc.
• Monitor child support eligibility, payments and program involvement.
• Build partnerships with local agencies to assist with employment barriers.
• Attend community interagency meetings to learn about resources.

Skills

Case management

Customer service

Oral communication

Travel flexibility

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office

Data management systems

Job description

Job Description

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the Tennessee Child Support Employment and Parenting Program (TCSEPP) Coordinator builds a strong evidence-informed and trauma-informed practice that assists, supports, and advocates for non‑custodial parents involved with the child support system. The Coordinator, based in GIBSON COUNTY, TN, assists non‑custodial parents with overcoming barriers to employment in order to become stable, obtain employment, pay child support, become self‑sufficient, and be an active parent in their child(ren)'s lives. The Coordinator works with non‑custodial parents to promote trust and communication between them and the systems with which they interact as well as with, when possible and appropriate, with the children and custodial parents. The Coordinator also weaves together a supportive network of formal and informal community‑based resources for non‑custodial parents and provides outreach and education to non‑custodial parents and the community-at‑large. This is a grant‑funded position and is contingent upon the continued funding of the grant.

Responsibilities

• Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers
• Develop individual action plans for participants and provide one‑on‑one case management to participants to assist them with job readiness activities and emotional support and encouragement
• Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.
• Monitor participants’ child support eligibility & payments; program involvement & compliance as well as employment.
• Develop and maintain partnerships with local agencies to assist participants with barriers to employment
• Attend community interagency meetings to learn about and share available resources and information
• Participate in partner meetings
• Provide regular updates to Child Support staff and attorneys on participant progress
• Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants
• Participate in job/resource fairs
• Fiscal tasks including but not limited to One Card reconciliation and uploading & documenting receipts, monthly gift card reconciliation, and travel reports

Qualifications

Required Qualifications

• Experience: Two years of customer/client (case management) experience. In lieu of a degree candidates with two additional years of experience will be considered.
• Education: Bachelor’s Degree
• Must have valid driver’s license, automobile at their disposal, and a current automobile liability policy with continuous coverage.
• Knowledge, Skills, Abilities:
  • Ability to assess participant needs.
  • Ability to develop positive & trusting relationships with participants and offer emotional support.
  • Ability to positively interact with partners including child support, court, attorneys, etc.
  • Ability to promote the program to potential participants, partners, and employers.
  • Ability to advocate for participants.
  • Ability to work independently and within a team setting.
  • Ability to travel to multiple counties to serve participants.
  • Ability to be flexible with respect to changing needs of the project.
  • Excellent oral communication skills.
  • Proficiency with Microsoft Office.
  • Ability to work independently and in team settings.
  • Experience with data management systems.

Applicants must be legally authorized to work in the United States on a full‑time basis without need now or in the future for sponsorship for employment‑based visa status.

Preferred Qualifications

• Experience:
  • Experience working with non‑custodial parents and/or Employment programs.
  • Experience collaborating with community groups and/or social service organizations.

Work Location

• This position is hybrid and requires travel throughout Gibson County, TN (and occasional travel outside this area on a limited basis). Applicants must live within one hour of Gibson County, TN.

Compensation And Benefits

• UT market range: 07
• Anticipated hiring range: $50k
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

About The College/Department/Division

The Social Work Office of Research and Public Service (SWORPS) is an applied research center of the University of Tennessee College of Social Work (CSW). We are a dynamic and close‑knit interdisciplinary team of individuals with a shared vision of thriving communities with equitable outcomes for all. We do that by building partnerships that leverage research, technology, and human connection to improve lives in Tennessee and beyond. Over the past fifty years, SWORPS has worked with local nonprofits such as the United Way of Greater Knoxville, University of Tennessee departments and faculty researchers, state agencies such as the Tennessee Department of Human Services, and federal agencies like the Department of Housing and Urban Development. Our annual portfolio consists of 25-40 sponsored projects spanning a wealth of different content areas, but one common thread -each project contributes one more building block for thriving communities with equitable outcomes for all. Learn more about SWORPS and some of our programs and resources by visiting our webpage: https://www.sworps.tennessee.edu/

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree‑granting colleges and schools. As Tennessee’s flagship land‑grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work‑life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top‑tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land‑grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.