TCAA Crew Member

NHS; Welcome (SC); On-site; USD 33,000 - 40,000; Full time

Job summary

A leading company is seeking a Crew Member to support neonatal and paediatric clinicians during transfers. This full-time role requires a clinical background, effective communication, and teamwork skills. The position involves ensuring aircraft readiness and supporting safe patient transfers, with a salary of £33,197 and a comprehensive benefits package.

Qualifications

• 5+ years healthcare experience required.
• Experience in emergency care, retrieval services, or critical care transfers preferred.

Responsibilities

• Collaborate with NHS teams and hospital staff during transfers.
• Ensure equipment readiness and support operational tasks.
• Follow safety procedures and provide basic life support in emergencies.

Skills

Communication

Interpersonal Skills

Physical Fitness

Resilience

Flexibility

Education

GCSEs in Maths and English (Grade C or above)

Qualified as Emergency Ambulance Crew

Emergency Care Assistant

Job description

As a Crew Member, you will provide support to specialist neonatal and paediatric clinicians during TCAA transfers, working alongside our team of Pilots and Airdesk Coordinators.

Reporting to the Operations Team Leader for TCAA, you will be based at Retford (Gamston) Airport on a full-time basis (40 hours per week). The role offers a salary of £33,197 along with our staff benefits package.

This non-clinical role does not involve direct patient care but requires a clinical background to understand the importance of teamwork, working in a clinical setting, handling medical devices, and supporting safe patient transfers.

Our current team includes Crew Members from Emergency Care Assistants, Ambulance Technicians, Associate Practitioners, and Paramedics backgrounds.

You will serve as the technical expert for the TCAA interior, stretcher system, and incubator, providing support and troubleshooting. You will also ensure aircraft and base readiness for operations.

Main duties of the job

1. Work closely with the Head of Operations, Operations Team Leader, Pilots, and Airdesk Staff, and support interdepartmental relationships.
2. Collaborate with Clinical Partner Teams (CPTs), hospital staff, ambulance crews, helipad staff, airport staff, and visitors.
3. Respond to tasking requests, ensure equipment readiness, and support operational tasks.
4. Assist with patient loading/unloading, securing patients and equipment, and supporting CPTs during transfers.
5. Follow safety procedures, including SOPs, airfield security, and emergency support.
6. Provide basic life support in emergencies involving CPTs or crew.
7. Promote Crew Resource Management and adhere to safety regulations.

About us

The Air Ambulance Service provides Helicopter Emergency Medical Services (HEMS) and The Childrens Air Ambulance (TCAA) for paediatric transfers across the UK. Our mission is to save lives, improve clinical outcomes, and respond swiftly to emergencies, funded entirely by donations and fundraising.

We innovate in clinical care and operate with a commitment to community impact, jobs, environmental actions, and volunteer opportunities.

Job responsibilities

External, Regular, and specific operational duties are detailed, including collaboration with NHS teams, hospital staff, and support during transfers, safety compliance, equipment checks, and administrative tasks.

Person Specification

• GCSEs in Maths and English (Grade C or above), qualified as Emergency Ambulance Crew, Emergency Care Assistant, or higher.
• Full UK manual driving license, CPD evidence, 5+ years healthcare experience.
• Effective communication, interpersonal skills, confidentiality, physical fitness, resilience, and flexibility to work shifts and cover bases.
• Experience in emergency care, retrieval services, or critical care transfers is preferred.

Disclosure and Barring Service Check

This position requires a DBS check due to the nature of the work involving vulnerable populations.