TBI/NHTD Service Coordinator

Fcscharities; City of Rochester (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A regional agency seeks a dedicated TBI/NHTD Service Coordinator to provide effective service coordination for individuals within specialized waiver programs. Candidates should have a Bachelor’s degree and experience in service coordination. This full-time role requires excellent communication skills and the ability to work effectively in a team-oriented environment.

Qualifications

• Minimum of one year experience in case management/service coordination.
• Experience with community-based services for individuals with disabilities.

Responsibilities

• Provide service coordination to individuals with TBI and NHTD.
• Develop and complete comprehensive service plans.
• Assist participants in accessing public benefits.

Skills

Service Coordination

Cultural Competency

Document Management

Education

Bachelor’s degree

Associate’s degree

Job description

Job Details

Level: Experienced

Job Location: 1099 Jay Street - Rochester, NY

Position Type: Full Time

Education Level: Bachelors Degree

Salary Range: $25.00 - $25.00 Hourly

Job Shift: Day

Job Category: Care Coordination

Description

We are Hiring!

Job Posting:TBI/NHTD Service Coordinator

Location: Rochester, NY
Employment Type: Full-time

Department: Care Coordination

Salary: $25.00/hr.

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

About the Role:

Provide service coordination to individuals within the Traumatic Brain Injury (TBI) Waiver and Nursing Home Transition and Diversion (NHTD) Waiver programs living in Monroe, Finger Lakes or Southern Tier Regional Counties. Ensures completion of required duties for each shift. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Key Responsibilities:

• When needed, serve as contact for referrals, gathering required documentation, and arrange for necessary screenings to proceed with intake in applicable program.
• Provide participant-guided service coordination to caseload assigned, maintaining accurate and verifiable documentation of all services rendered.
• Using a person-centered approach, develop and complete comprehensive service plans, PPOs, and all other required documentation as set by DOH and Regional Resource Development Center.
• Demonstrate, promote and practice cultural competency towards participants through respect and understanding.
• Recognize and embrace diversity through supporting and encouraging the strengths of each individual served.
• Provide a minimum of 1 face to face contact meeting for each participant assigned monthly (meeting must occur in the participants home on a quarterly basis), to ensure all service plan goals are addressed to the satisfaction of the participants served and to monitor overall provider plans effectiveness.
• Utilizing a team approach, maintain accessibility for clients during the workday.
• Assist participants in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc.
• Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational and housing/basic needs, etc.
• Remain current in the field, support and implement best practice service models within the program.
• Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed.
• Demonstrate flexibility to be available to clients in their homes/communities including working outside of normal business hours as needed.
• Provide on-call availability via cell phone to the TBI and/or NHTD program as needed.
• Serve as a participant advocate.
• Ensure the assessment of need for a nursing home facility level of care on an annual basis.
• Facilitate the development of a Care Team to carry out individualized and strength-based Service and Detailed Plans through regular team meetings and plan reviews.
• Participate in staff meetings and other Care Coordination department activities.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

#INSJ

Qualifications

Qualifications:

• Individual with a Bachelor’s degree and one (1) year of experience providing case management/service coordination and information, linkages and referrals regarding community-based services for individuals with disabilities and/or seniors;

OR

Individual with an Associate’s degree and two (2) years of experience providing case management/service coordination, information, linkages and referrals regarding community-based services for individuals with disabilities and/or seniors.

• Paid employment and unpaid experience (such as documented volunteer work, internships, etc.) providing case management/service coordination, information, linkages and referrals regarding community-based services for individuals with disabilities and/or seniors can be used to fulfill the requirements for being employed as a Service Coordinator.

Relevant combination of education and experience will be considered.