TB Hotline Coordinator, Bureau of Tuberculosis Control

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 86,000; Full time

Job summary

Le Bureau de Contrôle de la Tuberculose recherche un Coordonnateur de Hotline pour gérer les demandes liées à la tuberculose. En mettant à profit vos compétences cliniques, vous fournirez un soutien essentiel aux appelants, en triant les cas et en assurant une communication précise. Un excellent service à la clientèle et une attention aux détails sont essentiels pour réussir dans ce rôle au sein d'une des plus grandes agences de santé publique des États-Unis.

Benefits

Loan Forgiveness

Premium-free health insurance

Defined benefit pension plan

Work From Home Policy

Worksite Wellness Program

Qualifications

• Possession d'une licence d'infirmière de l'État de New York requise.
• Excellentes compétences interpersonnelles.
• Capacité à travailler efficacement en équipe.

Responsibilities

• Répondre aux appels de la hotline et trier les appels nécessaires.
• Documenter avec précision toutes les interactions de hotline.
• Assurer le suivi des demandes de sortie d'hôpital pour les patients infectieux par la tuberculose.

Skills

Excellent communication

Sound judgment

Excellent customer service

Strong organizational skills

Education

Current New York State Nursing License

Tools

Microsoft Office Suite

Job description

TB Hotline Coordinator, Bureau of Tuberculosis Control

Join to apply for the TB Hotline Coordinator, Bureau of Tuberculosis Control role at NYC Department of Health and Mental Hygiene

TB Hotline Coordinator, Bureau of Tuberculosis Control

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Join to apply for the TB Hotline Coordinator, Bureau of Tuberculosis Control role at NYC Department of Health and Mental Hygiene

The mission of the Bureau of Tuberculosis Control (BTBC) is to prevent the spread of tuberculosis (TB) and eliminate it as a public health problem in New York City. As the TB Hotline Coordinator (Junior Public Health Nurse), you will manage the Bureau of Tuberculosis Control's primary point of contact for inquiries related to tuberculosis. Leveraging your clinical knowledge and nursing background, you will provide essential support by answering calls from healthcare providers, hospitals, and the public, assessing their needs and providing accurate information.

This role requires excellent communication, sound judgment, and the ability to navigate a range of challenging clinical and logistical scenarios. You will be responsible for triaging calls, coordinating follow-up with internal teams (e.g., case management) and ensuring seamless care transitions, especially regarding hospital discharge for patients with TB. While prior TB-specific experience is not required, you will be expected to quickly develop a working knowledge of tuberculosis, infection control principles, and relevant regulatory guidelines. Your contributions to the hotline, along with your commitment to accurate documentation and efficient communication, will be crucial to facilitating timely access to care and supporting the BTBC's mission.

Duties Will Include But Not Be Limited To

• Answer phone calls to the TB hotline in the Bureau of TB Control (BTBC).
• Triage and escalate calls to appropriate BTBC staff as needed.
• Respond to hospital discharge requests for infectious TB patients.
• Work with BTBC case management staff to ensure appropriate discharge of TB patients from the hospital.
• Accurately document all hotline interactions, including call details, information provided, and any follow-up actions taken. Assist in the collection of data related to hotline operations.
  
  

Preferred Skills

• Required: Current New York State Nursing License.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Working knowledge of, or willingness to learn, infection control principles related to airborne isolation and tuberculosis.
• Ability to work effectively as part of a team.
• Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel).
• Strong organizational skills and attention to detail for accurate documentation and record-keeping.
  
  

Why You Should Work For Us

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
  
  

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

JUNIOR PUBLIC HEALTH NURSE - 51008

Minimum Qualifications

• Possession of a valid New York State license as a Registered Nurse is required.
  
  

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $85,734.00 – $85,734.00

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Hospitals and Health Care

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