Tax Technician 3

RPMGlobal; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Pinellas County Government is seeking a Tax Technician 3 to perform highly responsible technical and office duties in the Tax Collector’s Office. The role requires expert knowledge of state and local tax systems, data processing, and excellent public-facing service.

You will work with FRVIS/FDLIS, TaxSys, SharePoint, and other systems, supporting complex transactions and guiding colleagues in retrieving information and resolving issues.

Qualifications

• 3+ years in a Florida Tax Collector’s Office/DHSMV, or an equivalent combination of education, training and experience.

Responsibilities

• Provide technical and customer support to the public in person, by phone, mail, or internet access.

Skills

Customer service

Software proficiency

Education

Experience in Florida Tax Collector/DHSMV

Equivalent education/experience

Tools

FRVIS/FDLIS

TaxSys

RLIS

PERMITME

SharePoint

Outlook

Job description

Tax Technician 3

2500 34th St. N St. Petersburg, FL 3371 3

Work Schedule: Monday – Friday; 8:00 a.m. – 5:00 p.m.

***ONLY PINELLAS COUNTY GOVERNMENT EMPLOYEES IN THE TAX COLLECTOR DEPARTMENT MAY APPLY***

Do you possess knowledge of software applications and excellent customer service skills? Your next career ladder opportunity is here!!

This role performs highly responsible technical field and complex, specialized office work that requires expert knowledge of software applications and heavy public contact in a fast-paced office environment and may include limited supervisory responsibility within the various departments and divisions under the Tax Collector; leads subordinate Tax Collector employees in the gathering of technical data and documents from stored information resources and assembling the data for information processing on a variety of state and Tax Collector real-time databases; reviews, creates, modifies, updates, and processes a wide variety of confidential records and legal documents in accordance with Florida Statutes, County Ordinances, Department of Revenue (DOR), Department of Highway Safety & Motor Vehicles (DHSMV), Florida Fish and Wildlife Conservation Commission (FFWCC), U.S. Bankruptcy Court, and other government agencies’ rules and regulations; may perform training, planning, assigning, supervision duties as delegated, monitoring of various automated management systems, and reviewing the work of employees as required.

What Will You Do

• Provides a wide variety of specific complex, technical, and supportive services and information to the general public, in person or by telephone, mail, or Internet access.

• Performs complex, technical work, researching and analyzing information, via Florida’s FRVIS/FDLIS on-line computer databases, for eligibility for citizens and non-citizens Florida Driver License and Identification cards per Florida statutes, for original, renewal, and replacement licenses.

• Troubleshoots access problems or data entry problems with state/County real-time databases housing current data, as well as historical.

• Guides less experienced employees to access websites to complete State/Tax Collector computer-based resource information or training courses.

• Acts as expert to assist in the processing of difficult transactions and/or situations for the public/employees within the guidelines of laws, ordinances, rules, regulations, policies and procedures.

• Provides a focal point in a work-group for team-building activities and performance improvement.

• Performs and/or assists in the daily office operations, such as opening and closing procedures, end of day, and other reports, reconciling TaxSys, and DMV/DL inventory, may fill in for supervisory or managerial staff in their absence, when assigned, and perform special administrative projects.

• Answers questions, provides expert technical guidance to end users of all information‑processing systems of the Tax Collector’s Office, including, but not limited to, FRVIS, FDLIS, TaxSys, FFWCC, SharePoint, Outlook.

• Excel files, timesheets, and in general, tends to all of the routine administrative duties by operating a variety of software at an advanced skill level.

• Prepares, coordinates, and provides structured classroom and/or on-the-job training and mentoring within assigned areas of responsibility and prepares and completes In‑House Mentoring checklist and reports.

• Renders direct assistance to less experienced employees to resolve customer service conflicts.

• Accesses and navigates the RLIS database to accurately perform specialized transactions related to FFWCC by determining the eligibility and issuance of resident/non‑resident, per Florida statutes, for the issuance, replacements, and specialty licenses for Hunting and Fishing and may use the PERMITME application to assist customers with the issuance of disabled licenses.

• Performs complicated cash handling, balancing, and receipting duties involving currency, checks, money orders, credit, and debit cards.

• Operates, troubleshoots, and performs minor technical repairs on specialized cameras, card printers, scanners, signature pads, vision testing equipment, Q‑Flow queuing system, and other electronic and automated office equipment.

• Performs other related job duties as assigned.

What Do You Need

• 3+ years’ experience in a Florida Tax Collector’s Office/DHSMV agency, to include 6 months experience serving as an in-house trainer and mentor; or

• An equivalent combination of education, training, and/or experience.

• Possession and maintenance of a valid State of Florida Driver’s License upon hire with eligibility based upon evaluation of a Motor Vehicle Record (MVR) driving report.

  • Employees whose tasks require responsibility for accessing FDLIS database and/or administering Driver License examinations. Must have 20/40 vision with best correction for distance.

• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

• Be at least 21 years of age and compliant with Florida Statutes 322 (for administration of road tests).

• Incumbent to apply for and maintain Florida Real Time Vehicle Information System (FRVIS) and/or Florida Driver License Information System (FDLIS) Access Authorization per Florida Department of Highway Safety Motor Vehicles Procedure TL-57 and RS-64 and PCTC Employee Access to Confidential TD Tax Information per Florida Statute 213.053 and Department of Revenue Rules and Regulations 12-22.

• Because of changing and necessary operational needs, an employee may be designated to work at different locations of the PCTCO for varying periods of time or attend training during hours other than regular work hours. Employees must have reliable transportation.

Want to learn more?

Review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.

Tax Technician 3