Tax Tech & Compliance Operations Leader

Expedia, Inc.; Seattle (WA); Hybrid; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Travel discounts

IATAN membership

Job summary

Expedia Group is hiring a Manager, Tax & Compliance Technology in Seattle to lead a technically grounded operations team responsible for tax content and compliance platforms. You will manage performance, scale operations, and collaborate with Tax, Regulatory, Product, Engineering, Finance, and Legal teams to ensure accurate, resilient tax technology.

You will drive continuous improvement, plan capacity, and govern major changes while partnering with vendors and internal stakeholders to deliver

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Finance, Tax, Accounting, or a related field or equivalent professional experience.
• 8+ years of relevant professional experience in technology operations, tax technology, tax operations, or a related domain.
• 3+ years of experience directly managing, coaching, and developing individual contributors, including performance management.
• Experience operating and improving multiple technology implementations or operational domains and resolving escalations.
• Experience partnering with technical and business stakeholders to define requirements and support launches.

Responsibilities

• Lead and develop a tax technology operations team, setting goals, managing performance, and fostering accountability and continuous improvement.
• Own operational performance across tax content management, jurisdiction launches, tax engine administration, and incident management.
• Serve as a subject‑matter expert across tax determination platforms, partnering with Tax, Regulatory, Product, Engineering, Finance, Legal, and frontline operations.
• Plan capacity, prioritize work, and maintain coverage across BAU operations, regulatory change, launches, audits, and projects.
• Establish controls, documentation, and readiness criteria to improve accuracy and dependable launches.
• Influence the technology roadmap by identifying bottlenecks, data needs, and platform improvements.

Skills

Leadership

Capacity planning

Stakeholder collaboration

Performance management

Process improvement

Education

Bachelor’s degree in IT/CS/Finance/Tax/Accounting

Tools

Vertex

Avalara

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Manager, Tax & Compliance Technology

Introduction to the Team
Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Organization, Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People and Places Organization.

The Tax & Compliance Technology team supports the tax and compliance capabilities that underpin Expedia Group’s global travel marketplace. The team manages tax content for all jurisdictions and lines of business, coordinates jurisdiction launches and operates tax engine and compliance workflows in partnership with tax, product, engineering, legal, finance, and business operations teams.

Make an impact

As Manager, Tax & Compliance Technology, you will lead a people-focused, technically grounded operations team that keeps critical tax technology accurate, resilient, and ready for change. You will combine day-to-day operational leadership with hands-on expertise in tax content, tax determination platforms, compliance controls, escalations, and continuous improvement. You will help translate regulatory and business needs into reliable operating practices while developing a team that can scale with Expedia Group’s global marketplace.

In this role, you will

• Lead and develop a tax technology operations team, setting clear goals, managing performance, building capability, and creating a culture of accountability, inclusion, learning, and continuous improvement.
• Own operational performance across tax content management, jurisdiction launches, tax engine administration, monthly remittance changes, incident and problem management, service queues, and critical escalations.
• Serve as a player-coach and subject matter expert across tax determination and compliance platforms, partnering with Tax, Regulatory, Product, Engineering, Finance, Legal, and frontline operations to resolve complex issues and improve customer outcomes.
• Plan capacity, prioritize work, and maintain effective coverage across business-as-usual operations, regulatory change, launches, audits, projects, and urgent requests, including work delivered through managed-service or supplier partners.
• Establish measurable operating controls, documentation, knowledge-management practices, and readiness criteria that improve accuracy, reduce manual workarounds, and support dependable launches.
• Influence the technology roadmap by identifying operational bottlenecks, automation opportunities, data and reporting needs, and platform improvements; communicate trade-offs and recommendations to technical and non-technical leaders.

Minimum qualifications

• Bachelor’s degree in Information Technology, Computer Science, Finance, Tax, Accounting, or a related technical field; or equivalent related professional experience.
• 8+ years of relevant professional experience in technology operations, tax technology, tax operations, compliance technology, or a related domain.
• 3+ years of experience directly managing, coaching, and developing individual contributors, including experience with performance management and capacity planning.
• Experience operating and improving multiple technology implementations or operational domains, with a track record of resolving escalations and improving service quality.
• Experience partnering with technical and business stakeholders to define requirements, assess operational readiness, support testing or launches, and deliver measurable proces

Preferred qualifications

• Experience managing indirect-tax content, jurisdictional rule changes, tax determination, or tax-engine operations; experience with Vertex, Avalara, or similar platforms is helpful.
• Experience leading globally distributed teams and coordinating managed-service, vendor, or supplier delivery against service, quality, and control expectations.
• Familiarity with compliance controls, audit support, regulatory change management, UAT, incident/problem management, and operational readiness practices.
• Experience using automation, AI-driven systems, tools, or workflows to improve operational accuracy, speed, knowledge access, or reporting.
• Demonstrated ability to influence product and technology roadmaps, identify cross-team dependencies, and deliver improvements across a complex, multi-stakeholder environment.

Location expectations

Please note that this role is only available in Seattle, in alignment with our flexible work model which requires employees to be in-office at least three days a week.

The total cash range for this position in Seattle is $116,500.00 to $163,000.00. Employees in this role have the potential to increase their pay up to $186,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request athttps://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.